Assistant Manager, Regional PMO and Commercial Operations

About the roleAs an Assistant Manager, Group PMO (Commercial) at CARSOME, you will play a crucial role in driving and implementing key organizational changes and ensuring the company's strategic objectives are met. This role will be part of the Group PMO and Performance team. You will collaborate closely with various teams, including Commercial, Operations, FP&A, Product & Technology, Data, Marketing and others, to lead and support transformation initiatives.Key responsibilitiesLead Commercial or Operation improvement projects: define current status and key challenges, develop mechanisms to measure project results, plan and prioritize improvement measures, implement improvements, and take corrective measures at regular intervalsGo to Gemba: be the eye on the ground for department heads, gather project relevant information, understand country specific problems and requirements, and constantly identify areas of improvementOptimize communication flows between country and regional teams by defining requirements and answering questions for both sides on support needsBenchmark country processes, exchange best practices, and standardize operational processesIdentify and manage continuous improvement of methods, systems and tools (e.g. 5S, Shopfloor, appointment booking logics, process workshops) to help operations teams manage capacity and deliver higher process efficiencyLead regular performance monitoring cadence with relevant country teams on key performance metrics, identify improvement areas and drive operational improvementsDevelop and update regional SOP and support country teams in consolidating/filtering requests, defining product scope, and UAT/Demo/walkthrough activitiesAbout youBachelor's degree in business, management, engineering, or a related field5 years of experience in project management, commercial or operational excellence rolesStrong interpersonal skills to effectively engage and work with cross-functional teamsExcellent analytical and problem-solving abilitiesProven track record of successfully driving and implementing process improvement initiativesAbility to adapt to change and thrive in a fast-paced environmentProduct Management knowledge and experience (added advantage)