Assistant Manager Technical Support - AfterSales

Position PurposeTo provide technical support to authorized dealerships, resolve complex field complaints, drive root cause analysis, and coordinate corrective actions to improve product quality and customer satisfaction.Key Roles & ResponsibilitiesManage technical support and field complaint resolution across authorized dealerships.Monitor and close Customer Relation (CR) complaints through effective cross-functional coordination.Conduct technical training and knowledge-sharing sessions for dealership teams.Lead Root Cause Analysis (RCA), recreation testing, and troubleshooting of critical technical issues.Support Dealer Technical Leaders with diagnostic tools, repair guidelines, and technical solutions.Conduct field “Go & See” visits to identify product, customer, and service-related concerns.Lead Variability Reduction Team (VRT) activities to address recurring field issues.Provide technical support for warranty claims and develop SOPs, TSBs, and technical guidelines.Prepare technical reports and Market Product Information Reports for principal and plant teams.Lead Customer Quality Meetings (CQM) and coordinate corrective actions with QA, PD, SCM, and Production.Job SpecificationsBachelor’s degree in Mechanical / Automotive Engineering.4–6 years of relevant experience in technical product support, automotive after-sales, warranty, or dealership operations.