Assistant Manager Training

Assistant Manager – Training Location: IndoreShift: Flexible to support Mexico & Brazil operationsAM Salary – 10.5L to 11L ExperienceMinimum 6+ years of overall experience in Learning & Development.At least 3 years of people leadership experience managing a training team within an International BPO environment.Strong BFSI experience with exposure to:Fraud OperationsCredit Card ServicesChargebacks & DisputesRisk & ComplianceFinancial Services Operations Key ResponsibilitiesLead end-to-end training operations, including New Hire Training, Refresher Training, Cross-skilling, and Nesting Support.Manage and develop a team of Trainers to achieve business and learning objectives.Drive training governance, certification frameworks, and quality standards.Ensure alignment of training programs with business and client requirements.Monitor training effectiveness, certification performance, and speed-to-proficiency metrics.Partner with Operations, Quality, Recruitment, and Client stakeholders to drive consistent learner outcomes.Standardize training processes and best practices across supported geographies.Interested candidates can share resume onmamta.parmar2@teleperformancedibs.com9373791306