Assistant Operations Manager

Job descriptionStrong professional communicational skills in order to deal with clients informing them about status of their shipmentsResponsible for timely completion of export jobs into the freight forwarding automation by managing the daily sea export in order to ensure smooth and efficient flow of operations.Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipmentsInterfacing with any authorities which are engaged in their daily workMonitoring and developing the daily work environment/ procedures to meet the company standard and the KPI to achieve the best results.Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.Customer ServiceGood knowledge of handling different type of shipments.Well versed with various inco-terms.Co-ordination with Client, Overseas Agent for pre shipment activities.Co-ordination with Shipping Line / Co-loader for placing booking.Updating client on the status of the shipment.Sharing all drafts with clients & seeking approval.Sharing pre alert with the client.Opening job in system and updating all the fields. Documentation / OperationCo-ordinating with the shipping line / co-loader for the arrival of the shipment.Procuring Invoice from shipping line / co-loader / CHA / Transporter and booking in the system.Well versed with Invoicing aspect.Good knowledge of managing Accruals in system.QUALIFICATIONS & COMPETENCIESØ 6+years of relevant industry experienceØ Bachelor or MBA degreeØ Experience in Customer Service & OperationsØ Exports Experience is requiredØ Good communication skills in English, Hindi & respective regional language, both oral and written.Ø Confident, self-driven and a team player.