Assistant Operations Manager

SUMMARY STATEMENT:We are seeking a highly competent and polished Assistant Operations Manager Elite Services to join our elite division, delivering world-class travel planning and concierge services to our high-profile clientele. This role demands exceptional attention to detail, superior communication skills, and hands-on experience with travel reservation systems. The ideal candidate is proactive, service-driven, and well-versed in luxury travel and lifestyle needs, ensuring seamless end-to-end travel experiences for our VIP guests.KEY RESPONSIBILITIES: Manage and curate bespoke travel itineraries for high-net-worth individuals (HNWIs) and VIP clients.Handle all aspects of travel planning, including flight bookings (commercial and private), luxury accommodations, ground transportation, and exclusive reservations.Use Amadeus or equivalent GDS to issue and modify air tickets in real-time.Liaise with airlines, hotel groups, DMCs, private jet charters, and luxury service providers.Act as a single point of contact for VIP clients and provide 24/7 support before and during travel.Prepare customized travel reports, expense tracking, and post-travel feedback summaries.Anticipate client needs and exceed expectations through discreet, proactive service.Maintain client confidentiality, preferences, and special requirements with the utmost professionalism.