Assistant Reservations Manager

An Exclusive Retreat of Wellness and SingularityIn Partnership with Red Sea Global (RSG)Opening in 2026, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no other—an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies—ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.We’re assembling a pioneering team of healers, wellness practitioners, clinicians, and creatives—individuals who are passionate about elevating human potential and reshaping the future of life.Join Jayasom. Redefine the future of wellness.JOB PURPOSEAssist the Director of Sales & Marketing of Jayasom Amaala translate Jayasom’s strategy into actionable reservations programs, and develop activities, while ensuring the right structure and operational policies and procedures are in place.Responsible to plan and implement reservations programs, targeted to local and international markets.Maximise revenue opportunities through yield management.Increase brand awareness and promote the resort’s services and products in ways that strengthens the reputation of the organisation and facilitates its growth.Ambassador of Jayasom’s wellness and sustainability culture, promote its awareness amongst team members, clients, partners, vendors by leading by example and develop activities and programs that consistently embrace and reflect Jayasom’s culture and brand standards.GENERAL RESPONSIBILITIESKey representative of Jayasom Amaala brand in conjunction with the leadership team.Ensure all sales activities are carried out honestly, ethically and culturally appropriate.Monitor competitor set and market situation, gleaning intelligence for business development.Develop and manage a productive relationship with ownership, resort department heads, team leaders and team members and the corporate office team.Attend and participate in in meetings, trainings, committees, employee and community relations activities and programs.Promote a friendly and collaborative work environment that includes, open communication, empowerment, teamwork, participation, creativity, trust, respect, professionalism and fun.Live a sustainable and wellness lifestyle by example and action.Take a positive and resourceful approach to every project and activity.PEOPLE MANAGEMENTBuild an effective Reservations team by proactively participate in their selection, training and development.Effectively manage the Reservations team by leading by example, provide a common vision, empower team members, provide them with opportunities to share ideas, opinions and make decisions.Assign responsibilities to team members and ensure they are working towards completing their tasks and achieving company objectives within the deadlines by consistently providing the necessary support.Ensure team members have a complete understanding of their role, responsibilities and company expectations.Provide regular performance feedback to team members, and coaching and counselling sessions as needed.Encourage team members to participate in meetings, trainings, committees and community relations activities and programs.Celebrate successes and recognize the contribution of team members.Foster employee commitment to provide excellent service, participate in daily, weekly and monthly meetings and model desired service behaviours in all interactions with guests and employees.KEY OPERATIONAL RESPONSIBILITIESResponsible for the set up and operations of the reservation department of the resort to ensure goals and objectives are achieved.Develop and implement strategic sales plans and forecasts to ensure organizations’ goals and objectives are achieved.Develop and manage the reservations operating budgets.Review and enhance reservations processes to optimise performance.Consistently share knowledge of historical and current business trends and impacts to the property to drive strategy decisions.Review applicable segments contribution reports as a means of evaluating profitability and driving future segmentation strategies.Analyse pace report and historical lead log to predict future lead volume driving rate and negotiation decisions and identify catering free sell opportunities.Translate industry and market trends into revenue programs and strategies that the guest perceives as valuable and drive revenue.Knowledgeable and uses the relative strengths of the resort and competitor brands to competitive sell and overcome objections.Maintain accurate forecasting for all market segments and identify valley periods for sales emphasis.Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals.Lead the process and discussion of maximising property revenue streams maintaining the highest levels of profitability.Establish travel schedules and monitor travel expenses to optimise sale productivity.In conjunction with the Director of S&M and all department heads, maximise rooms inventory, identify opportunities for focused sales programs.Coordinate group room forecasts and prospects to help property achieve maximum capacity room use.Assess margin contribution of group business to maximise contribution form available public space.Represent Jayasom Amaala at industry trade shows and events.Meet with key clients, and assist sales team with maintaining relationships, negotiating and closing deals.Prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.Review and analyse sales performance against programs to determine effectiveness.Wellness Concierge Duties:Handle guest requests during stay and ensure all requests are followed up on.Follow up on itineraries and ensure there is communication between guests and the departments. Ensure that all Guest Experience and Guest Journey team members are managed efficiently and according to the established departmental objectives.Supervise and handle departmental correspondence.Develop and maintain strong and friendly professional relationships with guests to ensure 100% guest satisfaction.Assist the Head of Guest Experiences in the delivery of outstanding guest experience from pre-arrival to postdeparture.Liaise with Resort caretakers to ensure rooms are cleaned and ready for the arrival of all clients, that amenities and welcome letters are sent to the rooms before the arrival of the guests.Prepare the arrivals of VIPs and liaise with concerned parties to welcome the guests and escort them to their room.Ensure all guests’ queries and requests are handled in a prompt, courteous and professional manner.Ensure all guests’ complaints are handled in a prompt and professional manner to ensure 100% guest satisfaction.Keep a record of guests’ complaints, actions taken and compensation provided.Coordinate with all departments concerned in the handling of guest matters (regardless of area) to ensure the highest level of service quality.Maintain regular and effective communication with all resort departments to ensure a smooth running of the operations.Contribute to resort profitability by assisting in the management of resort occupancy levels and setting room rates.Ensure departmental revenue targets are achieved.Check all report books daily, and decide the necessary action to be taken on matters mentioned and/or inform the management of those outside the Guest Experiences Manager authority.Prepare departmental daily reports and distribute to all relevant parties.Ensure guest’s portfolios are updated with all necessary information as per company policies and local requirements.Ensure the welcome areas are clean and tidy at all timesJOB REQUIREMENTSQualifications:BSc/BA in marketing, business administration (preferred) or equivalentWork Experience:Proven experience in sales, ideally in Saudi Arabia and in a Wellness Resort or RetreatPrevious experience launching a new brand, preferably in the hospitality or health industriesKnowledge:Sales knowledgeMS Office Suite and Opera PMSExcellent knowledge of market research techniques, data analysis and statistics methodsNative English language and Fluency in ArabicCompetencies:Entrepreneurial orientationFostering creativity and innovationInfluencing othersProblem solving / decision makerBusiness acumenInterpersonal savvyStrategic thinkingCommunicationFostering teamworkTechnical Skills:Analysis and information gatheringAbility to monitor and measure effectivenessAbility to handle complexityProduct managementBrand managementCustomer excellenceAttention to detailAbility to lead and manage teams to successOrganization and time managementAttitude:Friendly and approachablePositiveFlexible and adaptableReliableEthicalEmpatheticDisclaimer: The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. Position Descriptions are dynamic and change depending on the organizational requirements. All staff may be required to perform duties outside of their normal responsibilities as required.