Assistant Store Manager

Job Description – Assistant Store Manager

Location: DubaiIndustry: Luxury Jewellery RetailExperience: 8+ Years in Retail, with Luxury Jewellery Experience PreferredWorking Days: 6 Days per WeekPosition OverviewWe are looking for a dynamic Assistant Store Manager to support the Store Manager in driving sales performance, delivering exceptional customer experiences, and ensuring seamless store operations.

The successful candidate will play a key role in team supervision, client engagement, inventory management, and maintaining luxury retail standards.Key Responsibilities1. Sales Support & Revenue GenerationSupport the Store Manager in achieving store sales targets and KPIs.Lead sales activities during the Store Manager's absence.Identify opportunities for upselling and cross-selling luxury jewellery collections.Assist in preparing sales reports and performance analysis.2. Customer Service & Client RelationsDeliver personalized service to clients and maintain luxury brand standards.Build relationships with repeat and VIP customers.Handle customer inquiries, complaints, and after-sales service requirements.Support CRM initiatives and customer retention programs.3. Team SupervisionAssist in training, coaching, and motivating sales associates.Monitor staff performance and provide ongoing feedback.Support onboarding and induction of new team members.Ensure adherence to grooming and service standards.4. Store OperationsAssist with daily opening and closing procedures.Monitor inventory levels and coordinate stock replenishment.Conduct regular stock checks and support annual inventory audits.Ensure store cleanliness, security, and operational compliance.5. Visual MerchandisingMaintain luxury visual merchandising standards.Assist with product displays, promotions, and seasonal campaigns.Ensure product presentation enhances the customer shopping experience.6. Administrative ResponsibilitiesSupport scheduling, attendance monitoring, and leave management.Prepare operational reports and maintain store documentation.Coordinate with head office and support departments when required.Required Qualifications8+ years of retail experience, preferably within luxury jewellery, watches, fashion, or premium retail.Previous supervisory or team leadership experience.Required SkillsStrong sales and customer service orientation.Team leadership and coaching skills.Inventory and stock management knowledge.Excellent communication and interpersonal skills.Familiarity with POS systems and retail reporting tools.Proficiency in Microsoft Office applications.Key CompetenciesCustomer FocusSales ExcellenceTeam CollaborationOperational DisciplineAttention to DetailRelationship BuildingAdaptability & InitiativePreferred ExperienceExperience with luxury jewellery brands.Experience serving VIP, UHNW, and international clientele in the GCC market.Knowledge of diamonds, gemstones, jewellery certifications, and luxury retail etiquette.