Assistant Store Manager

Swatch · Jeddah, Makkah, Saudi Arabia

Assistant Store Manager - For Saudis onlyMission: The Assistant Store Manager support the Store Manager in creating an environment that will provide a premiumconsumer and employee experience and implementing/executing programs to drive business results. They areresponsible to create, as well as maintain a long-term relationship with their customers so as to represent the store in apositive manner and achieve sales goals while ensuring further business. They support the Store Manager to implementactions to boost sales. As the brand’s primary ambassadors, they welcome, serve and accompany the customers,alongside their Sales Associates, maintaining exemplary behavior at all times.

Key Responsibilities

Perform all store management functions in absence of Store Manager.
To support the store managers to increase the sales and profitability of the sales floor transmitting the daily salesgoals to the team members.
To support the Store Manager to set the teams suitable targets and manage commercial activity.
To driving and follow up of KPI’s (ATV, UPT and conversion rate) and working with Linkage book.
To guarantee the excellence of customer services throughout the team application of the 6 selling steps: Storepreparation, Welcome, Ask, Try it on, Close the sale, Happy Customer.
To maximize sales opportunities by mastering the spontaneous approach, complementary sales through upsellingand cross selling, etc.
To support the Store Manager in leading the team.
To coordinate and supervises the daily activities of business support staff.
To lead by example in service guaranteeing excellent service and building a customer database.
To support the Store Manager to understand the competitive environment and identify opportunities forcommercial development.
To support the Store Manager to determine daily priorities, challenges, zoning etc.
To participate actively in the implementation and success of the sales campaigns that galvanize the store.
To support the Store Manager in the development of the team and motivate it; to ensure that the team know wellour products and services, history, visual merchandising, sales, etc. to create a work environment conducive tohitting sales targets.
To manage timetables according to teams’ needs and restrictions.
To be responsible for ensuring that established strategies and procedures are respected and that daily operationsare correctly carried out, whether in front- or back-office.
Support the Store Manager in the organization and conduction of the Team Meetings, weekly meetings etc.
Ensure a perfect appearance of the store and the goods presentation (display cases, counters and furniture) andcleanup.
To Support the Store Manager to ensure that the different services are offered to the customer on a regular basis(repairs, exchange, gift vouchers, postal delivery etc.)
To be alert at all times to prevent potential theft and minimise this risk.
To support the Store Manager to ensure that the stock levels are in accordance with the store needs.
To support the Store Manager in the organization and conduction of the inventory.
To transfer of Brand values to the team.
To know the market, trends, and future opportunities.REQUIREMENTSProven successful experience in retail sales and store management..Dynamic and flexible.Team player.Trustworthy.People and customer management skills.Strong organizational skills.Excellent communication skills and listening skills.Experience to handle challenging situations.Results orientated mastering sales strategies.Strong negotiation skills.High identification with brand values.Fluent in English (+ the required languages skills regarding the needs of each market)recruitment.tct@swatchgroup.com