Associate- Air Lounge (For Mutual Trust Bank PLC)-Job ID: 1539378

Mutual Trust Bank PLC is looking for Associate- Air LoungeJob Description / ResponsibilityJob Grade : AO - OfficerMutual Trust Bank PLC is looking for customer-focused and service-oriented professionals to join our Airport Lounge & Exchange Booth operations. The role will be responsible for delivering premium customer experiences while supporting foreign exchange services and identifying opportunities to promote relevant banking products.Key ResponsibilitiesProactively engage customers to promote lounge services, foreign exchange facilities, and a wide range of banking productsBuild strong customer relationships to ensure consistent service excellence and long-term satisfactionUnderstand customer needs and offer tailored solutions, including guidance on travel endorsements and foreign exchange quotasIdentify and drive cross-selling opportunities across deposits, loans, and credit cardsAirport LoungeDeliver personalized service to high-net-worth and traveling customersWelcome guests warmly to create a premium experienceAddress banking queries and provide immediate supportRepresent the bank’s brand through professional and attentive serviceExchange BoothProcess foreign currency transactions accurately and efficientlyVerify passport endorsements and monitor annual foreign exchange limitsEnsure compliance with Bangladesh Bank regulations and internal policiesStay updated on foreign exchange guidelinesSupport booth profitability through efficient, customer-focused serviceEducational RequirementsBachelor/HonorsSkills Required: Stakeholder Communication, Stakeholder ManagementExperience RequirementsAt least 2 year(s)The applicants should have experience in the following business area(s): BanksFreshers are also encouraged to apply.Additional RequirementsApplicants should demonstrate strong interpersonal and communication skills in both English and Bangla, along with good listening and negotiation abilities.A clear and simple communication style is essential for explaining complex information effectively.Proficiency in MS Word, Excel, and PowerPoint is required.Candidates must be honest, trustworthy, and possess sound financial and industry knowledge to provide reliable client advice.A genuine interest in building customer relationships is expected.Ability to meet targets and work effectively under pressure.Willingness to work in rotating shifts based on business needs.Job LocationDhaka, Sylhet