Associate Director - Implementation

Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep. Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies. Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few. Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.  To know more, visit the website: https://www.intugine.com Role Summary:The Implementation Head will play a key leadership role in driving Intugine’s end-to-end implementation function and will work closely with the leadership team on implementation strategy, business priorities, and operational excellence. The role will own large and complex enterprise implementations, lead a team of 30–50 professionals in the Organisation, field implementation and on-ground operations, and drive scalable processes across customers and geographies.This role requires someone who can operate at both strategic and operational levels — from shaping implementation strategy and improving revenue realisation timelines to stepping in and solving critical on-ground challenges when required.The ideal candidate will have strong experience in operations-heavy, hardware/IoT-enabled SaaS environments, with a proven ability to lead large teams, manage enterprise customers and build scalable implementation systems.Key Responsibilities:Work closely with the leadership team to define implementation priorities, operating plans and strategic initiatives.Own end-to-end implementation for Intugine's key enterprise customers, ensuring timely go-live and successful adoption.Own the implementation strategy and solution design for new and existing enterprise accounts.Lead and mentor a 30–50 member implementation organisation across program management, field implementation and on-ground support.Drive implementation KPIs, revenue realisation, utilisation and operational efficiency, providing regular visibility to leadership.Build scalable implementation processes and a repeatable implementation playbook across customers and geographies.Partner closely with Sales, Product, Engineering and Customer Success to solve complex customer and implementation challenges.Take ownership of critical escalations and work directly with customers and internal teams to unblock implementation.Build and develop a strong second line of leadership within the implementation function.Identify opportunities to improve implementation margins, timelines, quality and overall customer experience.Requirements: 8–12 years of experience in implementation, logistics technology, supply chain, IoT, hardware, or related domains.B.Tech / B.E. from a Tier-1 or Tier-2 engineering institute is mandatory.Experience in IoT/hardware implementation, preferably in logistics technology or SaaS, is a plus.Proven experience in Logistics Tech / Supply Chain Technology with hands-on implementation ownership.Proven track record of leading large implementation teams across multiple projects, customers, and geographies.Strong implementation architecture and solution-thinking capabilities, with the ability to translate complex customer requirements into scalable implementation frameworks.Strong client-facing experience with end-to-end delivery ownership and the ability to manage senior customer stakeholders.Strong technical literacy, particularly around APIs, system integrations, data flows, and troubleshooting integration-related challenges.Willingness and ability to travel extensively across India based on customer and business requirements.Strong problem-solving, stakeholder management, communication, and execution skills.Ability to work closely with senior leadership and independently drive strategic and operational initiatives.Good to HaveExperience in Mid-Mile or Last-Mile Logistics.Experience working with Supply Chain Control Towers / Visibility Platforms.Familiarity with integration platforms and middleware.Experience managing large-scale, multi-location implementation programs.