Associate Engineer – IT | IT Support & Service Desk - Hiring UAE National

Associate Engineer – ITLocation: UAEDepartment: Information TechnologyFunction: IT Support / Infrastructure / Technical Operations

Employment Type: Full-timeWe are looking for an Associate Engineer – IT to support day-to-day IT operations, end-user systems, hardware/software troubleshooting, and basic network/infrastructure activities.Key ResponsibilitiesProvide L1/L2 technical support to users for hardware, software, network, and system-related issues.Install, configure, and maintain desktops, laptops, printers, and other IT equipment.Support Windows, Microsoft 365, Outlook, Teams, and user account administration.Troubleshoot connectivity, application, peripheral, and access-related issues.Create, modify, and disable user accounts and access permissions as required.Log, track, and resolve incidents and service requests through the IT ticketing system.Escalate complex issues to senior engineers or relevant IT teams.Support employee onboarding and offboarding from an IT perspective.Assist with basic LAN/WAN, Wi-Fi, VPN, and network troubleshooting.Maintain IT asset inventory and documentation.Support software installations, upgrades, patching, and antivirus/security updates.Coordinate with vendors and internal teams for hardware or system support.Follow IT security, access control, and data protection procedures.Maintain knowledge-base articles and basic technical documentation.RequirementsBachelor’s degree or Diploma in Computer Science, IT, Information Systems, or related field.experience in IT Support, Service Desk, Desktop Support, or Technical Support preferred.Good knowledge of Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN, and VPN.Good troubleshooting and problem-solving skills.Familiarity with ITSM/ticketing tools is an advantage.Good communication and customer-service skills.Ability to work independently and manage multiple support requests.SkillsIT Support, Technical Support, Service Desk, Help Desk, Desktop Support, Windows, Microsoft 365, Active Directory, Outlook, Microsoft Teams, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, LAN, WAN, VPN, TCP/IP, DNS, DHCP, ITSM, Incident Management, Service Requests, User Administration, IT Asset Management, Remote Support, End User Support, Troubleshooting, IT Operations.Suggested Job TitlesAssociate Engineer – ITIT Support EngineerService Desk EngineerDesktop Support EngineerTechnical Support EngineerIT Support ExecutiveHelp Desk EngineerEnd User Support EngineerIT Operations EngineerIT Support Specialist