Associate General Manager - Online Operations

About UsWelcome to Swiss Beauty, the fastest-growing beauty and cosmetics brand in India. Established in 2013, Swiss Beauty aims to be the ultimate companion and BFF of every makeup lover, transforming beauty routines into extraordinary experiences. With a focus on Indian beauty needs, we merge global cosmetic standards with our expertise to create highly innovative, long-lasting, and comfortable products. Our mission is to elevate beauty to Swiss standards and offer game-changing products that set new benchmarks in the industry. We believe that makeup knows no boundaries and is for everyone. Join us on this remarkable journey as we redefine beauty norms and celebrate individuality.About The RoleThe AGM – Supply Chain (Online Channels) will be responsible for ensuring product availability, inventory optimisation, demand planning, replenishment, warehouse operations, fulfilment and logistics across all online channels. The role will work closely with E-commerce, Finance, Marketing, Procurement, Manufacturing, Warehousing and Logistics teams to build a responsive, scalable and cost-efficient supply chain that supports rapid online growth while maintaining high service levels.Demand Planning & ForecastingOwn demand planning and SKU-level forecasting across all online channels.Incorporate sales trends, seasonality, promotions, launches and channel inputs into forecasts.Partner with E-commerce and Marketing teams to align forecasts with promotional calendars and platform events.Drive continuous improvement in forecast accuracy.Inventory Planning & OptimisationOwn inventory planning across E-commerce, Quick Commerce and D2C.Define inventory norms, safety stock and replenishment parameters.Optimise inventory availability while controlling excess, ageing and obsolete stock.Drive effective inventory deployment across warehouses, fulfilment centres and channels.E-commerce & Quick Commerce Supply ChainBuild channel-specific supply chain strategies for platforms such as Amazon, Flipkart, Nykaa, Myntra, Blinkit, Zepto and Swiggy Instamart.Ensure inventory readiness for major campaigns, launches and platform events.Drive efficient stock allocation based on demand, geography and channel requirements.Warehouse & D2C FulfilmentOversee online warehouse operations including inbound, storage, picking, packing, dispatch and returns.Drive warehouse productivity, inventory accuracy, capacity utilisation and operational efficiency.Ensure high fulfilment accuracy and OTIF performance for D2C.Partner with 3PL and warehouse partners to maintain agreed SLAs.Logistics & DistributionOwn logistics performance across online channels.Drive improvements in OTIF, delivery TAT, first-attempt delivery, RTO and logistics cost.Manage logistics and fulfilment partners, SLAs and service levels.Optimise transportation and reverse logistics costs without compromising customer experience.Supply Planning & Cross-functional CoordinationTranslate online demand forecasts into production and procurement requirements.Work closely with Manufacturing, Procurement, Warehousing, E-commerce, D2C, Marketing, Finance and Sales teams.Ensure supply readiness for new launches, campaigns and peak periods.Proactively identify supply risks and develop mitigation plans.Analytics, Governance & Process ExcellenceBuild and monitor online supply chain dashboards and MIS.Track key metrics including Forecast Accuracy, Fill Rate, Stock Availability, Stock Cover, Inventory Turns, Stock-outs, OTIF, RTO, Warehouse Productivity and Logistics Cost.Drive automation, technology adoption and data-led planning.Establish robust SOPs, SLAs, review mechanisms and scalable processes.What Success Looks LikeHigher forecast accuracy and stock availabilityLower stock-outs, excess and ageing inventoryImproved inventory turns and working capital efficiencyStronger warehouse and fulfilment productivityImproved OTIF and delivery TATLower RTO and logistics costSeamless supply readiness for new launches and major online eventsBuilding a scalable, agile and highly responsive online supply chainRole ImpactThis role will play a critical role in building the next phase of Swiss Beauty’s online supply chain, ensuring the right product is available at the right place, right time and right cost across E-commerce, Quick Commerce and D2C.Working ConditionsOffice-based role in Gurugram.Full-time position, Monday to Friday.What We OfferAt Swiss Beauty, we believe our people are our greatest strength. Depending on eligibility and location, employees enjoy a comprehensive range of benefits, including:Paid parental leave and transition support for working parentsMaternity leave benefitsFlexible working hoursHealth insurance coverage for employees and their familiesAdoption and commissioning leaveExclusive employee discounts on Swiss Beauty productsLearning and development opportunitiesRecognition and long-service awardsWeekly wellness sessionsA collaborative, high-growth work environment with opportunities to make a meaningful impactOur Commitment to Diversity, Equity & InclusionAt Swiss Beauty, we are committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to succeed. We welcome applicants from all backgrounds and encourage individuals to apply regardless of gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, neurodiversity, religion, or any other characteristic protected by law.Skills: demand planning,warehouse control,supply,e-commerce,supply chain,online,d2c