Associate Manager – UX/UI Designer (UAE National Only)

Job Purpose:To design intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and support the organization's digital transformation objectives. The UX research & User Research is responsible for understanding user needs through research and usability testing, translating insights into engaging user interfaces and seamless user experiences, and ensuring consistency across digital platforms. By collaborating closely with business stakeholders, product owners, and development teams, the role delivers evidence-based design solutions that improve usability, accessibility, customer engagement, and overall digital service performance.Key Accountabilities:A) Customer Experience Design & Innovation Design user flows, information architecture, wireframes, high-fidelity mockups, and interactive prototypes for digital products and services. customer segments. Apply design thinking methodologies to identify pain points and develop innovative solutions that simplify and enhance customer interactions.Collaborate with cross-functional teams (e.g., IT, Marketing, Operations) to implement design solutions that align with digital transformation and business goals.Develop interactive prototypes in Figma, conduct usability testing, and iterate designs based on feedback and data insights.B) Customer Insights & Measurement Analyze qualitative and quantitative customer feedback to inform design priorities and validate experience improvements. Define and track key performance indicators (KPIs) for journey effectiveness, including customer satisfaction (CSAT), Net Promoter Score (NPS), and journey friction points. Regularly present insights and design recommendations to senior managementC) People Leadership Lead and mentor team members to build strong design and customer empathy capabilities. Set clear performance objectives, provide regular feedback, and support professional development to maximize team effectiveness. Foster a collaborative culture of innovation and continuous improvement. D) Governance, Compliance & Reporting Ensure compliance with information security and privacy requirements in all design initiatives. Adhere to and champion company policies, processes, and standards to maintain consistent and high-quality service delivery. Prepare timely and accurate reports on journey performance, project progress, and design impact for leadership review. E) Continuous Improvement Identify opportunities to enhance departmental tools, methodologies, and best practices in line with global CX design trends. Lead or contribute to projects that drive service excellence and operational efficiency.Qualifications & Experience:Minimum Qualification Bachelor’s degree in Graphic Design, Human-Computer Interaction (HCI), Computer Science, Digital Media, Information Systems or a related field. MBA is a preferenceMinimum Experience and Skills3–5 years of professional experience in UI/UX design.Strong portfolio demonstrating web and/or mobile UI/UX projects.Ability to collaborate with multiple teams (e.g., Marketing, IT, external partners).Advanced proficiency in Figma (preferred) or Adobe XD, Sketch or similar design tools.Experience conducting user research, usability testing and translating findings into design improvements.Proven ability to apply customer-centric design methods, strong analytical and problem-solving skills.