Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing any operational issues promptly, and ensuring that all activities are carried out according to SEVEN's standards and policies.RequirementsFunctional AccountabilitiesStaff Supervision and ManagementLead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN's standardsAssign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service deliveryProvide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their rolesOperational OversightMonitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocolsEnsure that the attraction is clean, well-maintained, and fully operational at all times during the shiftAddress any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessaryGuest Service ExcellenceEnsure that all guests receive high-quality service, with a focus on creating a positive and memorable experienceHandle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issuesPromote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guestsSafety and ComplianceEnforce safety protocols and ensure that all staff and guests are adhering to SEVEN's safety standards and proceduresConduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needsEnsure that all shift activities comply with local regulations and SEVEN's internal policiesReporting and DocumentationMaintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occurPrepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvementEnsure that all documentation is completed accurately and submitted in a timely manner. Guest ExperienceEnsure all guests receive high-quality service, creating a positive and memorable experience during their visitAddress guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfactionLead by example to promote a culture of guest service excellence, encouraging staff to exceed expectations and deliver exceptional serviceService Level StandardsAdheres to SLSMinimum QualificationsHigh school diploma or equivalent; additional qualifications in hospitality or management are a plusProfessional CertificationsCertification in Hospitality Management or a related field is a plusRequired Experience3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industryStrong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneouslyA proven track record of delivering excellent guest service and managing guest interactions effectively