Audience Strategy Analyst
WNS · New York, NY
Apply & track with Apply EdgeCompany DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job Description
This role will focus on audience segmentation, personalization, customer journeys, campaign analytics, testing, and optimization using first-party data.The ideal candidate will combine strong SQL and analytical capabilities with digital marketing expertise and the ability to translate complex data into meaningful insights, business narratives, and actionable recommendations.The role requires close collaboration with Analytics, Marketing, Technology, and other business stakeholders and requires availability during US business hours.💼 Key Responsibilities Lead and support strategic audience segmentation, personalization, and customer journey initiatives using first-party data. Develop audience strategies across owned and paid digital marketing channels to improve campaign effectivenessand customer engagement. Use advanced SQL to extract, analyze, validate, and interpret customer, audience, and campaign data. Perform campaign reporting and analytics, including A/B testing, statistical significance analysis, incrementalitymeasurement, trend analysis, and performance evaluation. Translate complex analytical findings into clear business narratives, insights, and actionable recommendations. Partner with technical and business teams to define audience requirements and ensure accurate execution acrossrelevant marketing platforms. Identify operational, process, and data gaps and recommend improvements to maintain data quality and integrityacross platforms. Monitor audience and campaign performance and identify opportunities for optimization. Collaborate with cross-functional stakeholders across Analytics, Marketing, Technology, Operations, and otherrelevant functions. Develop and maintain reporting and dashboards to provide visibility into audience and campaign performance. Effectively communicate analytical findings and recommendations to both technical and non-technical stakeholderQualifications📌 Required Qualifications ✅ Preferred Qualifications Advanced SQL skills and demonstrated experience working with large and complex datasets. Experience leading or supporting audience segmentation, personalization, and customer journey strategies. Strong experience working with first-party customer data. Experience with digital marketing campaigns across both owned and paid channels. Strong understanding of campaign measurement, reporting, and testing methodologies. Hands-on knowledge of A/B testing, statistical significance, incrementality, trend analysis, and data interpretation. Ability to convert data and analytical findings into meaningful business recommendations. Experience identifying operational or data gaps and implementing process improvements. Strong analytical, problem-solving, organizational, and stakeholder-management skills. Strong written and verbal communication skills with the ability to work effectively across technical and business teams.Tools & Technology Snowflake or other SQL databases Customer Data Platforms (CDP) Salesforce Marketing Cloud or other email service providers Media advertising platforms such as Meta and Google Adobe Experience Platform (AEP) - preferred Adobe Customer Journey Analytics (CJA) - preferred Tableau and/or Domo - preferredReporting StructureThe Audience Strategy Analyst will report to the Director - Analytics, or to another leader/designated reporting manager as assigned by the Company based on organizational and business requirements.Work Schedule & CollaborationThe successful candidate must be available to work in alignment with US business hours. The role requires regular collaboration with US-based stakeholders, technical teams, business partners, and other cross-functional teams. The individual should be comfortable operating in a dynamic environment, managing multiple priorities, and adapting to evolving business, campaign, and analytical requirements.Additional Information💵 Compensation DisclosureThe base salary range for this position is $100K - $125K annually. This range reflects the base pay that we reasonably expect to offer for the role across our hiring locations.Final compensation will be determined based on a combination of factors, including but not limited to:Geographic location (state and city of residence)Overall professional experienceDirectly relevant experienceEducation and certificationsIndustry knowledge and expertiseSkills and competenciesIn addition to base pay, this role may be eligible for performance-based bonuses, or incentive pay, or commissions, which are not included in the listed base salary range.WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois. Where required by law, we will provide additional details about compensation and benefits to qualified applicants.🎁 Benefits OverviewOur benefits package includes (but is not limited to): Medical, dental, and vision insurance Paid time off (PTO), holidays, and sick leave 401(k) with company match or other retirement plan Life and AD&D Insurance Employee Assistance Program🌍 Equal Opportunity Employer StatementWNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.