Audio Visual Engineer

At Cinos we deliver innovative Audio Visual, Video Conferencing and Collaboration solutions to some of the UK’s leading organisations. Due to continued growth, we’re looking for an experienced and driven Onsite Support Engineer to join our expanding Support team in London.This is a hands-on role suited to someone who enjoys problem solving, building strong customer relationships and working across a varied AV/VC environment.What you’ll be doingProviding proactive and reactive maintenance support for AV and Video Conferencing solutionsFault finding and resolving technical issues in high-pressure, customer-facing environmentsSupporting installation projects between service callsCompleting service documentation and reports accurately and on timeWorking closely with customers to deliver an exceptional support experienceIdentifying opportunities for service improvements or additional solutionsCollaborating with internal teams to ensure smooth delivery and communicationWhat we’re looking forMinimum 3 years’ experience supporting AV and Video Conferencing environmentsExperience with AMX / Crestron systemsKnowledge of Cisco codec configurationsBasic IT networking knowledgeExperience troubleshooting Polycom and Sound Structure equipmentCTS qualification preferredStrong communication and organisational skillsPositive, proactive attitude with the ability to work independentlyComfortable working flexibly and responding to customer needsWhy join Cinos?Work with a highly experienced and supportive technical teamOpportunity to work with leading collaboration technologiesVaried customer environments and projectsCareer development and training opportunitiesInclusive and collaborative company cultureIf you’re passionate about technology, customer service and delivering high-quality AV support solutions, we’d love to hear from you.