Audio Visual Engineer

Job SummaryThe Field Services Audio Video Conferencing Engineer is responsible for designing, implementing, and maintaining enterprise-grade audio and video conferencing solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless communication experiences through proactive monitoring, troubleshooting, and optimization of AV systemsKey Responsibilities

• Design and configure AV systems including microphones, speakers, cameras, displays, and control systems.
• Ensure compatibility with IT infrastructure and networking standards. - Prepare documentation for AV layouts, wiring diagrams, and system configurations
• Install and commission AV hardware and software in conference rooms and collaboration spaces.
• Configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens).
• Perform device resets and firmware updates as needed.
• Provide real-time technical support for video conferencing sessions and live events.
• Maintain hotline support for AV-related incidents and ServiceNow requests.
• Troubleshoot hardware/software conflicts, connectivity issues, and audio/video quality problems.
• Conduct routine health checks on AV systems, including testing microphones, cameras, and displays.
• Monitor system performance and apply patches/upgrades following change management processes.
• Support high-profile meetings and webinars by managing AV setups and providing dry runs.
• Operate in-house and portable AV systems during live events.
• Maintain AV inventory and update user guides and SOPs.
• Ensure compliance with organizational security and operational standards.
• Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing.
• Engage with stakeholders to understand their needs and provide tailored IT solutions.
• Monitor system performance and implement improvements to enhance efficiency and reliability.
• Stay updated with the latest technology trends to drive innovation and continuous improvement.Certifications (Good to have)ITIL Certification--------------------------------------------------------------------The protection of your personal data is important to us. Before you proceed with your application please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. [ Link of Cognizant's Data Privacy - Link to Cognizant's Privacy Notice: cognizant.com/en_us/general/documents/Cognizant_Candidate_Privacy_Notice.pdf ]I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge, that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.