Audio Visual Specialist

About the OpportunityWe’re seeking an experienced Audio Visual Specialist to support a dynamic, high-performance professional environment where seamless technology and exceptional service are essential. In this role, you’ll own the setup, operation, troubleshooting, and ongoing maintenance of advanced conference room systems and event technology, ensuring meetings, presentations, videoconferences, and special events run smoothly.You’ll work closely with IT, facilities, event teams, and business stakeholders to deliver reliable, secure, and high-quality audiovisual experiences. This is an opportunity for a hands-on AV professional who thrives in a fast-paced environment, enjoys solving technical challenges in real time, and takes pride in delivering outstanding service.Key ResponsibilitiesSet up, test, operate, and monitor audiovisual systems for executive meetings, presentations, training sessions, videoconferences, and special events.Provide hands-on, in-room and remote meeting support, including pre-event testing, camera and microphone configuration, content sharing, and real-time troubleshooting.Diagnose and resolve issues involving conference room PCs, displays, cameras, microphones, speakers, touch panels, cabling, wireless presentation systems, and network connectivity.Support collaboration platforms and integrated meeting room environments, including Microsoft Teams, Zoom, and related room technologies.Partner with IT, Office Services, reception, event coordinators, vendors, and other stakeholders to coordinate meeting requirements and ensure rooms are event-ready.Perform preventive maintenance, equipment testing, software and firmware updates, and repair coordination to maintain system reliability.Install, configure, test, and document new audiovisual equipment and participate in system upgrades, technology pilots, integrations, and post-installation testing.Maintain accurate equipment inventories, configuration records, checkout procedures, and physical security controls.Develop and maintain technical documentation, operating procedures, quick-reference guides, and end-user training materials.Contribute to audiovisual technology standards, roadmaps, capacity planning, procurement, budgeting, and equipment lifecycle management.Support authorized meeting recordings, live streaming, and media editing while adhering to confidentiality, privacy, and information security requirements.Provide scheduled after-hours, weekend, and emergency support as business needs require.Qualifications and Technical SkillsAt least 5 years of experience supporting enterprise audiovisual systems, conference rooms, corporate meetings, events, or conference center operations.Strong hands-on knowledge of professional AV equipment, including cameras, displays, projection systems, microphones, lighting, digital signal processing, control systems, and sound reinforcement.Experience supporting Microsoft Teams, Zoom, and integrated conference room systems and peripherals.Understanding of AV-over-IP, USB and HDMI signal paths, network connectivity, device management, and security practices for connected AV environments.Strong troubleshooting skills, with the ability to diagnose technical issues quickly, prioritize incidents, and restore service under time-sensitive conditions.Excellent communication, customer service, organizational, documentation, and interpersonal skills.Ability to work independently under pressure while collaborating effectively with technical teams and business stakeholders.Professional judgment and discretion when supporting confidential meetings and handling sensitive information.Familiarity with camera operation, lighting, audio capture, recording, streaming, and media editing workflows.Proficiency with Microsoft Windows and Microsoft 365 applications, including Teams, Word, and PowerPoint. Experience supporting macOS and mobile devices is a plus.Preferred Technical ExperienceDante audio networking and Biamp audio processing and control systems.Crestron, Cisco, Microsoft Teams Rooms, Zoom Rooms, or comparable enterprise AV and room-control platforms.AVIXA Certified Technology Specialist (CTS), Microsoft Teams Administrator Associate, or relevant manufacturer certifications.EducationA bachelor’s degree in information technology, audiovisual technology, communications, engineering, or a related discipline is preferred. Relevant technical training and progressively responsible professional experience may be considered in place of a degree.What Makes This Opportunity AppealingHands-on technical ownership: Take an active role in maintaining and improving sophisticated audiovisual systems.High-impact support: Help ensure critical meetings, presentations, and events operate seamlessly.Cross-functional collaboration: Work alongside IT professionals, event teams, vendors, and business stakeholders.Continuous technical development: Participate in new equipment deployments, platform upgrades, integrations, and evolving AV standards.Varied, fast-paced work: Combine technical troubleshooting, system maintenance, event support, and technology improvements in a role where reliability and service matter.