Audio Visual Technician

WHO WE AREAVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.WHAT YOU’LL DOThe Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.Day-To-Day Responsibilities:Setup/breakdown of conference spaces to meet the customers event needsProvide media support for high-profile events, conferences, and presentations, Town Halls, and IPO’s (initial Public Offerings): By ensuring flawless AV execution and collaborating with event organizers to understand AV requirements and deliver exceptional experiences.Perform preventative maintenance task to help maintain customer spacesProvide technical support for AV equipment and systems, including video conferencing systems, LED video walls, control systems, audio processors, and digital signage.Provide field service support of networked devicesCollaborate with internal/external teams in a professional manner that reflects the values of AVI-SPLUnderstand and adhere to local safety standards for all site dutiesProvide job site documentation and end user training as neededSetup and troubleshoot various audio/video/presentation systems.Troubleshoot complex AV issues and resolve them efficiently to minimize downtime.Travel to various job sites as requiredClient Engagement: Responded to client inquiries in person, via phone, and email regarding room configurations, A/V solutions, and conferencing capabilities. Recommended and implemented appropriate technology setups to ensure seamless and successful meetings.Responsible for live seamless switching, graphic and presentation display as well as controlling remote callers via zoom.Items to Consider:AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.WHAT WE’RE LOOKING FORMust-Haves: 5+ years' experience in Audio Visual Production or related fields.Effectively communicate with employees, customers and colleaguesAbility to work and think independently and ensuring to meet deadlinesBasic computer knowledgeStrong understanding of AV signal flow, audio and video codecs, and networking concepts.Minimum of a High School Diploma or equivalentMust be flexible to work after hours and weekends when requiredStrong knowledge of Crestron, Extron, Shure, Yamaha, Polycom, Biamp and various other AV manufacturersZoom Webinar operational experience.Control room operational experienceNice-To-Haves: Formal education in Electronics or related fieldIntermediate PC troubleshooting knowledgeWHY YOU’LL LIKE WORKING HERE As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:Private Healthcare with VitalityDental InsuranceAccess to Employee Assistance and Wellbeing SupportMental Health Support through the aboveAccess to discounted Gym membershipsIncreased holiday with serviceAccess to numerous online learning resourcesAVIXA membership for industry learningAccess to online retail discount platformDiscounted products through our recognised partnersCycle to work schemeSeason ticket loansGenerous Referral schemeSo, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.MORE ABOUT USOur commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.