Audio Visual Technician

Location: Onsite, Mountain View, CAYour Roles and Responsibilities:Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.AV / VC Systems Knowledge in a Corporate environment - QSC Q-SYS DSP Audio & Video products and control processors( QSC, Crestron, Extron), Logitech products, Logitech Sync, Google Meet Hardware, Zoom rooms, Microsoft Teams rooms, Shure MXA Microphones.Technical knowledge on PTP, Unicast, Multicast, AVOIP, DanteEnsure that SLAs and daily deliverables are met including ticket updatesUpload Crestron control programs to control processors and work with remote program team on control system certification.Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.Follow all policies, standards or safety guidelines that client requiresAssist with problem solving and troubleshooting of any issue that may arise during an installation.Perform equipment setups, breakdowns and troubleshoot issues during events.Perform all necessary pre-event checks as required.Help liaise with cross-functional teams and internal users before and during events.Interface with end users and vendors to address requests and requirements.Assist in identifying and solving issues that impact client conference rooms.Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:High school diploma or general education degree (GED) and 1 to 8 years’ related experience and/or training; or equivalent combination of education and experienceAbility to think and work independentlyStrong understanding of wiring and termination skills as well as proper installation techniques of all AV equipmentExcellent written and oral communication skills and strong customer service skillsUnderstanding of reading/understanding architecture, electrical, structural & AV systems drawingsAbility to work day, evening or weekend shifts and travel to support a distant event if requiredMust have valid driver’s license and safe driving recordPhysical Demand & Work Environment:Must be able to sit, stand, stoop and bend for extended periods of timeMust have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipmentMust have ability to climb ladder, scaffolding or transported by liftsMust have the ability to drive/operate a vehicle in a safe mannerMust be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 poundsMust have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectively