Audio Visual Technician
KTek Resourcing Ā· San Jose, CA
Apply & track with Apply EdgešØ HIRING: AV/VC Support Specialist / Audio Video Technician šØš Location: San Jose, CA / Santa Clara, CA ā Onsiteš¼ Role: AV/VC Support Specialist / Audio Video TechnicianWe are seeking an experienced Audio/Video Technician / AV/VC Support Specialist to provide hands-on support for enterprise AV, Unified Communications, video conferencing, conference rooms, and live events.The ideal candidate should have strong experience supporting Microsoft Teams, Webex, Cisco Video Conferencing, Poly devices, and enterprise AV equipment, along with the ability to troubleshoot and support high-profile meetings and events.š§ Key Responsibilities
- Install, configure, maintain, and troubleshoot AV and video conferencing equipment
- Provide onsite support for conference rooms, AV spaces, meetings, and events
- Support Microsoft Teams, Webex, Zoom, Cisco Video Conferencing, and Teams Rooms
- Configure and troubleshoot Cisco endpoints, Cisco video conferencing, Poly phones/endpoints, and related systems
- Troubleshoot cameras, microphones, projectors, monitors, touchscreens, speakers, video switchers, and audio equipment
- Perform regular conference room system checks, inspections, testing, and preventative maintenance
- Support All Hands, Town Halls, executive meetings, webinars, and live events
- Schedule, set up, test, operate, and disconnect video conferences and AV events
- Create event production packets, test plans, configuration drawings, Run of Show documents, and equipment readiness checklists
- Support live audio/video production using equipment such as Crestron, Extron, Vaddio, Shure, QSC, Clear-Com, Allen & Heath, and similar technologies
- Troubleshoot AV hardware/software issues and coordinate RMA and vendor support
- Use ServiceNow for incidents, service requests, change requests, and documentation
- Maintain accurate AV equipment inventory, configurations, and maintenance records
- Perform basic network troubleshooting related to AV/UC systems
- Work with third-party vendors, networking, IT, operations, and event teams to resolve complex issues
- Follow SLAs, SOPs, security/safety procedures, and established support processes
- Provide professional technical support to end users, executives, IT teams, and managementā Preferred Experience
- 5ā7+ years of AV, Audio/Video, Video Conferencing, or related IT experience preferred
- Strong hands-on experience with enterprise AV and conference room technologies
- Experience supporting large meetings, Town Halls, All Hands, and live events
- Experience with Wirecast / OBS, eCDN, or enterprise video collaboration is a plus
- Strong troubleshooting, communication, multitasking, and customer-service skills
- Bachelorās degree in Computer Science, Information Systems, or related field or equivalent experience