AV and Media Systems Engineer

Onsite in Paris, FRMust be fluent in French and EnglishAnnual base salary is €60,000 plus Cadre BenefitsBe part of the launch of Paris's next iconic destinationOur client is creating a new generation of immersive destinations around the world. With our client's Paris location opening soon, they're bringing to life a one-of-a-kind venue where art, architecture, technology, hospitality, and entertainment come togetherTheir goal is simple: to deliver a spectacular, emotionally engaging experience that makes this a must-visit destination for Parisians, visitors from across France, and international travelers alike.As part of its launch, our client is looking for an A/V and Media Engineer to join its team.Job DescriptionAn AV and Media systems engineer who operates, maintains, and provides technical support for audiovisual and media systems for our client in Paris. The individual will oversee a broad variety of cutting-edge exhibits featuring real time generative media systems and show controlled audio and lighting. They will serve as one of 4 full-time technology staff and work closely with the observatory's marketing and sales operations departments to facilitate all event and special programs activity.

Key Responsibilities

Oversees an array of audiovisual systems, possibly including but not limited to an immersive theater, a large-scale media wall featuring real time user generated artwork, and audio/lighting show-controlled exhibit areas;Manages a comprehensive maintenance plan to ensure systems are operating optimally and proactively monitored;Provides initial troubleshooting and break/fix for audiovisual systems, escalating to outside vendors - AV integrators, Software and content producers, and manufacturers - and tracking to resolution;Provides initial troubleshooting and response for Observatory critical flow systems (ticketing, admissions & visitor management, point of sale,), supported by our Business Applications team and equipment manufacturers/vendors;Tracks issues to resolution and together with Observatory staff, IT operations, AV integrators, and manufacturers develop lessons learned and a preventative plan to prevent or minimize re-occurrence;Assists Observatory marketing and sales operations teams with the planning and execution of events and special programs including: Needs assessment, communicating systems specifications and site logistics to clients, event firms, and rental companies;Customizing and preparing areas and systems of the Observatory to meet event needs; overseeing outside vendors and rental companies' operation in the building and facilitate efficient setup, care, and appropriate use of house equipment;Where needed, operating, or overseeing the operation of the technology systems in the building to ensure the health of the equipment and success of the event.

Requirements

Education and ExperienceThe ideal candidate holds a Bachelor's degree in a related field and will have worked in a best-in-class retail/hospitality environment for a minimum of five (5) years of demonstrated expertise with audio/visual technology, electronic media, computers, and other technologies described herein.Must have experience leading and motivating service-oriented teams.Knowledge, Skills, and AbilitiesKnowledge and experience operating networked audiovisual systems including: laser projectors; LCD videowalls; Audio systems (audio DSPs, amplifiers, and speakers); high-performance video processors; supervisory control systems.Experience operating lighting consoles. Knowledge of DMX, Art-Net, and sACN protocols, and their integration into show-controlled exhibits;Ability to quickly troubleshoot and identify root cause of issues and act to mitigate or resolve them;Ability to track and document issues - occurrence, path to resolution, and proactive maintenance/follow up - to improve overall uptime and long-term reliability;Knowledge of AV event workflows and requirements; experience operating or overseeing event audiovisual activities a plus;Knowledge of AV-over-IP protocols (Dante, NDI, ST 2110): configuration, signal routing via network encoders/decoders and IP switching matrices, troubleshooting;Knowledge of content management on digital signage platforms (schedule and update playlists) a plus;Conversational/working fluency in English and French.