AV Collaboration Engineer

Hiring: AV Collaboration Engineer

Location: Dubai – Client OnsiteDuration: 5 Months (Possible Extension)Required skillStrong hands-on troubleshooting capability across enterprise meeting-room AV, video conferencing and collaboration systems.Practical experience with Cisco Webex room devices, Webex Control Hub analytics and Cisco ThousandEyes for endpoint/service visibility, diagnostics, log analysis and troubleshooting.Experience using Microsoft Teams Call Quality Dashboard (CQD), Call Analytics and call-quality reports to investigate media-quality issues and identify endpoint, network or service-related causes.Working knowledge of Microsoft Teams meeting environments and Cisco-to-Microsoft interoperability (CVI).Working knowledge of AI-assisted operations and automation relevant to AV/UC, including health checks, alert/event correlation, reporting, repetitive administrative tasks and proactive issue detection; scripting or API-integration experience is advantageous.Hands-on familiarity with Q-SYS/QSC AV&C systems, installed audio, PTZ cameras, microphones, amplifiers, controllers, speakers, AV-over-IP/video endpoints, AV network switching and room-control components.Experience supporting Apple iPad-based meeting-room control applications/interfaces, including device and application troubleshooting, connectivity validation and vendor-coordinated software lifecycle support.Experience supporting commercial/interactive displays, digital signage, IPTV, wireless presentation, HDMI-based presentation and video wall/LED systems.Working knowledge of Cisco CUCM/IP telephony, voice gateways and SBC-based calling integration is highly desirable.Sound networking fundamentals relevant to AV/UC: Ethernet switching, VLANs, access/trunk concepts, LAN/WLAN troubleshooting and endpoint connectivity.Familiarity with operational QA/QC practices, preventive-maintenance standards, acceptance testing, checklist-based verification, defect tracking and post-change/service validation.Experience working within an ITSM environment, including incident, service request and change processes; ServiceNow experience is preferred.Required Skills & Technologies:

• Enterprise AV, Video Conferencing & Collaboration Systems
• Cisco Webex Room Devices, Webex Control Hub & Webex Calling
• Cisco ThousandEyes – Endpoint/Service Visibility, Diagnostics & Troubleshooting
• Microsoft Teams – CQD, Call Analytics & Call-Quality Reports
• Microsoft Teams & Cisco-to-Microsoft Interoperability (CVI)
• Q-SYS/QSC – Controllers, AV-over-IP, PTZ Cameras, Amplifiers & Speakers
• Shure Ceiling/Wireless Microphones, Cisco Ceiling Microphones & Bose Audio
• Cisco Room Kit EQ, Room Bar Pro, Board Pro 55 G2/75 G2 & Desk Pro
• Cisco PTZ 4K
• Commercial/Interactive Displays, Digital Signage, IPTV & Video Walls/LED
• Samsung & LG Commercial Displays/Video Walls
• Datapath Video Wall Controllers
• BrightSign, LG SuperSign CMS, Appspace & Vitech IPTV
• WyreStorm Wireless Presentation, Apple TV/AirPlay, Miracast & HDMI Presentation
• Apple iPad Meeting-Room Controllers, Logitech Room Schedulers & Qbic Panels
• Cisco CUCM, IP Phones, Voice Gateways, AudioCodes SBC & Cisco Jabber/Expressway
• Ethernet Switching, VLAN, LAN/WLAN & Endpoint Connectivity
• ITSM – Incident, Service Request & Change Management; ServiceNow preferred
• Preventive Maintenance, QA/QC, Acceptance Testing & Service Validation
• AI-assisted AV/UC Operations, Automation, Health Checks & Event Correlation
• Scripting/API integration is advantageousPreferred Certifications:
• AVIXA CTS/CTS-I or equivalent
• Cisco Collaboration/Webex Certification
• CCNA-level Networking Knowledge
• Q-SYS/QSC Certification
• Shure Integrated Systems Certification
• Microsoft Teams Voice/Call-Quality Analytics & Cisco ThousandEyes TrainingQualification:Diploma/Bachelor’s degree or equivalent technical qualification/experience in AV, Electronics, Telecommunications, IT, Networking or related discipline.Interested candidates can share their CV at Disha.Kaushik@lancesoft.com