AV IT Support Specialist

Responsibilities & QualificationsHands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings.Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.Respond to and resolve AV/IT incidents and service requests through the ticketing system.Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.Identify opportunities for continuous improvement in AV support processes, technology, and user experience.Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.5+ years of relevant AV, IT support, or related technical experience preferred.Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.ITIL Foundation certification is a plus.