AV NOC Engineer

WE ARE HIRING AV/VC NOC EngineerLocation: JOHANNESBURG- In Office Full-TimePlease apply by sending your CV to Omega HR: HR@omegadigital.co.za including the JOB REFERENCE #: 2026/08/03/NOCENGINEER in the email subject line.Omega Digital Services is looking for an experienced AV/VC NOC Engineer to join our growing Managed Services team.If you have a passion for technology, exceptional troubleshooting skills, and a customer-first mindset, we want to hear from you!Requirements: Key Responsibilities•            Provide first-line telephonic and remote technical support.•            Monitor customer environments and proactively identify potential issues.•            Manage incidents through to resolution, including escalation and coordination of technical resources.•            Maintain accurate call records and customer communications.•            Ensure customer updates and SLA commitments are consistently met.5+ years' experience in:•            Audio Visual (AV) & Video Conferencing (VC)•            Unified Communications•            Control Systems•            Microsoft Teams RoomsExperience with technologies such as:•            Crestron•            Yealink•            Jabra•            Logitech•            Neat•            Biamp•            Extron•            Kramer•            Poly•            Shure•            QSC