AV Service Technician

Company Description AVS (Audio Video Systems) is a Utah-based company specializing in state-of-the-art audio and visual solutions for both residential and commercial clients. With over 20 years of experience, AVS is a leading provider of customized technology solutions that enhance entertainment, productivity, and security. The company’s services include smart home automation, home theater design and installation, security system integration, whole-house audio, and comprehensive commercial AV solutions. Highly skilled and certified technicians collaborate closely with clients to understand their needs and deliver tailored systems that meet expectations. AVS is committed to providing cutting-edge technology solutions that simplify and enrich the lives of the people and organizations it serves.Role Description The AV Service Technician is a full-time hybrid role based in South Salt Lake, UT, with some work-from-home flexibility for administrative and remote support tasks. This role involves installing, configuring, maintaining, and repairing audio, video, and smart home systems in residential and commercial environments.Key Responsibilities• Diagnose and repair issues in installed AV and smart home systems (Control4, Lutron, Savant, Crestron, etc.).• Troubleshoot wired and wireless networks, including managed switches, VLANs, QoS, DHCP/DNS, VPN, and remote access configuration.• Provide endpoint and device support across a wide mix of hardware — touch panels, streamers, displays, cameras, access points, and IoT devices.• Service and recalibrate lighting systems, motorized shades, alarm systems, and distributed audio/video systems.• Perform firmware updates, factory resets, and reprogramming as needed.• Use remote monitoring and management (RMM) tools to triage issues before and during site visits.• Communicate with clients to assess problems and clearly explain the service actions taken.• Document all diagnostics, parts used, and service resolutions clearly and professionally in our ticketing system.• Collaborate with the engineering, installation, and programming teams to resolve complex issues.Critical Skills & QualificationsWe're looking for experienced technicians first — but we also invest heavily in training, so candidates with a solid technical foundation and gaps in specific platforms or technologies are encouraged to apply.• Networking fundamentals: IP addressing, subnetting, VLANs, managed switch configuration (Araknis, Ubiquiti, Access Networks, or similar), wireless deployment, port forwarding, static IP assignment, and remote access setup.• AV signal flow: understanding of HDMI, HDBaseT, audio/video distribution, and controlplatforms.• Control system experience is a plus: hands-on work with Control4, Crestron, Lutron, or Savant — at any level, from programming and configuration down to basic exposure. We'll invest in your training for the rest.• Ability to interpret system schematics, elevation drawings, and wiring diagrams.• Experience with structured cabling: Cat5e/Cat6/RG6/RG11 installation, termination, and troubleshooting.• Familiarity with service tools (meters, tone generators, crimpers, labelers, cable testers, etc.).• Capable of working independently to resolve time-sensitive issues on-site.• Strong communication and documentation skills — both verbal and written.• Bonus: CompTIA A+, Network+, Security+, CCNA, or manufacturer certifications(Control4, Lutron, Araknis, Ubiquiti UniFi, etc.).Additional Requirements• U.S. Citizen with a valid driver's license and clean driving record.• Must pass a drug screen and background check.• Able to lift 50–75 pounds, work on ladders, and access crawl spaces and attics.• Detail-oriented, calm under pressure, and customer-service focused.• Willingness to occasionally travel or work extended hours as needed.What We Offer• Structured cross-training path for IT professionals transitioning into AV — manufacturer certifications supported by AVS.• Company vehicle and fuel from shop to job sites.• Medical, dental, and vision insurance (individual and family plans).• 401(k) with match, PTO, and cell phone reimbursement.• Monthly and quarterly team activities, plus tool reimbursement options.• Fast-tracked growth for technicians who demonstrate skill, work ethic, and professionalism.Ready to Be the Expert Behind the Experience?If you love solving technical problems, want hands-on field work instead of a desk, and want tobe the go-to expert that clients trust — whether you're coming from AV or from IT — we'd love to have you on our team.