AV Site Supervisor

Job Purpose:Supervise and coordinate on-site Audio Visual (AV) installation, service delivery, and technician teams, acting as the primary on-site point of contact for technical execution and client coordination. Ensure work is completed to quality, safety, and SLA standards, while remaining hands-on for complex AV troubleshooting, installation, and commissioning.

Key Responsibilities

Site Supervision & Team Leadership.

• Supervise and coordinate the daily activities of AV technicians and installation teams on assigned sites and projects.
• Plan and allocate manpower, tools, and materials across site tasks to meet project and service schedules.
• Act as the primary on-site point of contact for clients, project managers, and consultants during installation, commissioning, and service visits.
• Review and approve technicians' work quality, installation standards, and documentation before customer handover.
• Monitor site progress against project timelines and escalate delays, risks, or resource gaps to management.
• Enforce company safety, quality, and technical standards on site, including toolbox talks and routine safety checks.
• Mentor, train, and evaluate the performance of AV technicians, providing on-the-job coaching.
• Coordinate with Sales, Project Management, and Supply Chain to resolve site-level material, access, or scheduling issues.
• Prepare and submit site progress reports, punch lists, and completion/handover documentation to management.
• Act as the first-level escalation point for on-site technical issues before engaging OEM/manufacturer support.Technical Delivery
• Install, configure, test, commission, and maintain AV systems and equipment.
• Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions.
• Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions.
• Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices.
• Provide technical support for video conferencing and collaboration systems.
• Perform preventive and corrective maintenance according to service requirements and SLAs.
• Conduct site surveys and support preparation of technical requirements and solution designs.
• Coordinate with manufacturers/OEM technical support for complex escalations.
• Maintain accurate records of installed equipment, serial numbers, configurations, and service history.
• Provide customer training and basic operational guidance after installation.
• Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction across the site team. Qualifications & Experience:
• Diploma or Bachelor's degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or related discipline.
• Minimum 5–8 years of hands-on AV technical experience, including at least 1–2 years in a site supervisory, team lead, or lead technician role.
• Proven experience supervising AV installation/service teams on multi-site or project-based work.
• Strong experience in AV installation, troubleshooting, and maintenance.
• Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems.
• Experience with major professional AV brands is preferred.
• OEM or industry AV certifications are an advantage.
• Good English communication, reporting, and technical documentation skills.
• Valid Saudi driving license is preferred (required for multi-site travel). Required Technical Skills:Strong hands-on knowledge of AV troubleshooting, audio/video signal flow, video conferencing, professional displays/projectors, control systems, AV-over-IP/networking, structured cabling, and testing/diagnostic tools — combined with the ability to plan, supervise, and quality-check site work performed by a technician team. Key Competencies:Leadership
• Team Supervision
• Technical Expertise
• Troubleshooting
• Customer Service
• Problem Solving
• Accountability
• Decision Making
• Site Coordination
• Documentation
• Time Management
• Ability to Work Independently at Customer Sites.