AV Systems Engineer

About BondBond designs, deploys and supports technology systems in a highly demanding marine industry. We build from scratch or take over systems from other suppliers, and our goal is to provide the highest possible availability and service to demanding clients. We travel, we work remotely, and we do whatever is necessary to make it work.The RoleWe're hiring an AV Systems Engineer to work in System Engineering, Commissioning & Support as part of our team in Hamburg. In our environment, complexity is a liability: we build simple, highly resilient systems based on actual client requirements, and we need practical, straightforward engineering rather than technical showpieces.We expect technical independence. We'll teach you the operational habits specific to our industry; you bring the technical expertise. You'll frequently represent Bond on-site with clients, so you'll need the maturity to troubleshoot, mentor and communicate effectively in demanding situations.Key Responsibilities· Design, deploy and support simple, highly resilient audiovisual entertainment systems — whether built from scratch or taken over from another supplier.· Act as Bond's technical face on-site: understand what the client actually needs and deploy the appropriate solution, rather than pushing a personal technical agenda.· Provide customer support through our ticketing system: respond to customer contact, investigation, escalation and problem solving. · Troubleshoot independently in environments where client documentation is often lacking.· Communicate proactively and clearly with customers and remote colleagues across time zones, in a high-pressure, high-expectation environment.· Maintain clear, detailed documentation on every case so colleagues on other shifts can pick up seamlessly.Required Skills & ExperienceStrong, independent troubleshooting skills are mandatory for this role. Beyond that:· Fluent English, written and spoken, with the ability to communicate clearly with colleagues and clients.· Proven, methodical problem-solving, and the curiosity to independently understand & proactively manage upstream and downstream impact, not just the symptom in front of you.· Strong, proactive communication skills in remote, high-pressure settings — with customers directly, and with colleagues you may never meet in person.· Attention to detail in documentation and case management.Control Systems· Working knowledge of Crestron Control or equivalentVideo Signal Distribution· Hands on experience with Crestron Digital Media or equivalent.Audio Signal Distribution· Hands on experience with Dante Audio Networks, QSC Q-Sys or equivalent.IT Network· Networking essentials: proven hands-on troubleshooting or IP subnetting, routing, access control lists and DNS.Added value· Broader working exposure to Voice/Telephony Networks, CCTV and Satellite Communication Systems.Background We Value

• Former Systems- or Commissioning Engineer at Media Technology System Integration companies.
• Former onboard crew — e.g. an AV/IT or ETO role — who understands the operating environment from the inside.
• Events industry experience — comfortable with the pace, diligence and pressure of live IT/AV support.What We're Looking For
• Learning agility and low ego — willing to get hands-on and roll up your sleeves with the rest of the team to solve problems.
• Technical independence: you bring the expertise, and the judgement to apply it without supervision.
• A preference for simple, resilient solutions built around what the client actually needs.
• A natural inclination to share knowledge, mentor peers and lift the team's capability.
• Confidence to represent Bond on-site and communicate with both technical and non-technical stakeholders.
• Willingness to travel and work remotely — doing whatever is necessary to deliver for our customers.The Bond DNAWHAT IT TAKES TO THRIVE HEREThese are not just hiring criteria — they are the qualities we see in every Bond colleague who has helped build this company. We are looking for someone who is, above all, technically credible and genuinely people-first:
• Customer-centric — success is the impact on owner and crew experience, not just the technical outcome.
• Relationship builder — knows everyone in the client's world and picks up the phone; deep network, high trust.
• Collaborative team player — low-ego and international; puts team goals ahead of their own and works well with everyone.
• Passion for high-end technology — genuinely excited by what technology can do for the guest experience, and always curious.
• Growth mindset — humble, self-aware and continuously improving; does not get flustered.
• Ownership & integrity — brings solutions, not just problems, and owns the work end to end.For this role specifically, that means the independence and judgement to build simple, resilient systems around what the client actually needs — and the generosity to raise the technical bar of the team around you.Technically exceptional and genuinely people-first. That combination is rare — and it is who we hire.What we offerBased in Hamburg, Germany or Haarlem, Netherlands with ability to travel without restriction within the EU.A salaried full-time employment on a hybrid arrangement, with an annual salary of 50 – 70k € annual gross salary.