AV Technician

Required Skills & ExperienceMicrosoft Teams Rooms — Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platformsMicrosoft Teams Administration — Strong understanding of Teams admin centre, policies, calling, and meeting configurationsAudio Visual Systems — Expert-level understanding of pro-AV components, signal flow, and integration with MTR. Hands-on experience with products from Shure, Crestron, Extron, Magewell, Blackmagic Design, Sennheiser, or equivalentUnified Communications — Solid grounding in UC principles, VoIP, SIP, and collaboration platformsTroubleshooting — Proven ability to diagnose complex, multi-vendor AV/UC issues across hardware, software, network, and configuration layersRoom Design Awareness — Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participantsITIL Certified — Foundation as minimum; practitioner-level preferredServiceNow — Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reportingSeveral years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment Desirable SkillsExperience with Digital Employee Experience (DEX) platforms, ideally NexThinkMicrosoft certifications (e.g., MS-700, MS-720, or equivalent)Experience managing AV/UC test lab environmentsExperience in large, global, multi-site enterprise environmentsFamiliarity with room booking systems and workplace technology integrationsExperience with AV control systems programming (Crestron, Extron)Understanding of network requirements for real-time media (QoS, VLANs, bandwidth)