B2B E-Commerce Manager

We are seeking an experienced, ambitious, and results-driven B2B E-Commerce Manager to take full responsibility for building the e-commerce store from the ground up, launching it, managing its operations, and growing its business-to-business sales.The ideal candidate must have proven experience in developing and managing B2B e-commerce stores and establishing the complete operational cycle—from customer registration and order placement through fulfilment, delivery, payment collection, and after-sales service.Key Responsibilities:Lead the development and launch of a B2B e-commerce store from the ground up.Assess business needs and prepare the project plan and technical and operational requirements.Select the appropriate e-commerce platform and oversee the design, development, testing, and launch.Build the store structure, product categories, product pages, and order, payment, shipping, and return policies.Establish the registration and approval process for corporate customer accounts.Develop pricing structures, discounts, promotions, credit limits, and payment terms for different customer segments.Coordinate with developers and service providers and monitor all implementation stages through launch.Integrate the store with ERP and CRM systems, inventory management, payment gateways, and shipping providers.Test all processes and ensure the store is technically and operationally ready before launch.Manage the store’s day-to-day operations and continuously monitor its performance after launch.Develop and implement plans to increase digital sales and revenue.Manage products, categories, prices, promotions, and content across the store.Manage corporate customer accounts and update their prices, discounts, and payment terms.Improve the customer journey, user experience, and conversion rates.Follow up on orders from receipt through preparation, shipping, delivery, and payment collection.Coordinate with the sales, procurement, warehouse, finance, and customer service departments.Monitor inventory and ensure that product availability is accurately reflected on the store.Analyse store performance, sales results, and customer behaviour, and prepare periodic reports.Oversee digital marketing campaigns targeting business customers and evaluate their results.Monitor technical issues and coordinate with developers and service providers to resolve them.Analyse competitors, pricing, and market trends and recommend improvements.Ensure the accuracy of product, pricing, and order data and protect customer information.Qualifications and Requirements:Bachelor’s degree in E-Commerce, Marketing, Business Administration, or a related field.Proven experience in building and launching an e-commerce store from the ground up.Experience managing and operating e-commerce stores, preferably within the B2B sector.Strong understanding of how B2B sales cycles, pricing, credit arrangements, and payment terms differ from B2C operations.Experience preparing technical and operational requirements and managing e-commerce development projects.Experience with an established e-commerce platform, preferably Magento.Knowledge of ERP and CRM systems and their integration with e-commerce platforms.Proficiency in data analysis and e-commerce performance measurement tools.Strong project management, problem-solving, and cross-functional coordination skills.Ability to manage teams, developers, and external service providers.Strong communication, negotiation, and customer relationship management skills.