B2B Sales Coordinator (Business Setup)

We are recruiting a Channel Partner Coordinator to join a fast-paced B2B organisation in Dubai. This role will support the end-to-end client onboarding process, coordinating closely with Channel Partners, clients, Compliance, Sales and Client Servicing teams.The ideal candidate will have strong sales coordination/client servicing experience, excellent attention to detail, and familiarity with UAE company setup and compliance documentation.Key Responsibilities:Contact Channel Partner-generated leads within agreed SLAs to confirm interest, validate information and begin qualificationReview leads and documentation to ensure they meet eligibility and internal compliance requirementsUpdate lead status, client details, deal information and documents accurately within Zoho CRMCoordinate with Channel Partners on business activities, licence requirements and client readinessEnsure qualified leads are handed over smoothly to the Sales or Onboarding team with complete informationSupport clients with KYC video calls via Microsoft Teams and follow up on pending KYC, CDD and EDD documentationLiaise between Compliance, Client Servicing, Channel Partner Advisors and clients to resolve outstanding requirements and application delaysTrack client applications, follow up on document submissions and ensure documents are uploaded to the relevant portalsHandle refund enquiries in line with company policies and support with name checks when requiredMaintain organised client records, onboarding checklists, templates, FAQs and audit/process trailsPrepare regular reports on application movement, client communication, escalations and follow-upsIdentify recurring issues and suggest process improvements to managementRequirements:Bachelor’s degree in Business Administration, Customer Service or a related field2–3 years’ experience in sales support, sales coordination, client servicing or onboardingExperience within business setup, corporate services or a customer-focused environment is preferredProficiency in Zoho CRM or a similar CRM platformFamiliarity with UAE company formation procedures, visa processing and onboarding workflowsKnowledge of KYC, CDD and EDD documentation/compliance requirementsStrong MS Office skills, including Excel, Word, Outlook and Microsoft TeamsFluent English communication skills; Arabic, Hindi or Urdu would be advantageousThe successful candidate will be highly organised, proactive and client-focused, with strong follow-up skills and the ability to manage multiple requests accurately in a fast-paced environment.If you have relevant sales coordination or client onboarding experience and are interested in this opportunity, please apply with your updated CV.