B2C Account Manager

Join CelerisAt Celeris, we believe every rider deserves boots built around them.Handcrafted in Portugal, our made-to-measure and ready-to-wear riding boots combine traditional craftsmanship with modern innovation, creating products trusted by riders across Europe and beyond.As we continue our international growth, we're looking for someone who wants to grow with us.Experience is welcome, but attitude, curiosity and the willingness to learn matter even more.If you're passionate about working with people and want to build an international career within a premium brand, we'd love to meet you.About CelerisCeleris is a Portuguese premium equestrian brand specialising in handcrafted made-to-measure and ready-to-wear riding boots and accessories.Every pair is handcrafted in Portugal using carefully selected materials and designed to deliver exceptional comfort, performance and elegance.For us, creating a premium product is only part of the journey. Delivering an exceptional customer experience is equally important. Every conversation, every fitting and every order should reflect the values that define our brand.About the RoleAs our B2C Account Manager, you will become the main point of contact for riders and customers around the world.From the first enquiry through to after-sales support, you will guide customers throughout every stage of their journey with Celeris. Your role is not simply to sell riding boots. It is to understand each customer, recommend the best solution for their needs and ensure they receive an experience worthy of a premium handcrafted brand.You don't need previous experience within the equestrian industry. We will teach you everything you need to know. What matters most is your attitude, your communication skills and your willingness to learn.What You'll Be DoingYou'll be the first point of contact for customers contacting Celeris through our website, email, WhatsApp and social media, helping them discover the products that best suit their needs.You'll conduct virtual consultations, organise made-to-measure appointments, welcome customers to our showroom and support the brand during international events and trade fairs.Working closely with our production and logistics teams, you'll follow every order from the first enquiry through to delivery, ensuring each customer enjoys a seamless and memorable experience.You'll also prepare quotations, follow up on sales opportunities, manage customer information within our CRM and contribute to improving both customer satisfaction and the overall performance of the Sales Department.What We're Looking ForWe're looking for someone with the right attitude rather than the perfect CV.You enjoy speaking with people, you're naturally organised, curious and proactive, and you genuinely care about delivering an outstanding customer experience.Whether you're starting your professional career or already have some experience, we're far more interested in your potential than in the number of years you've worked.If you're eager to learn, willing to take responsibility and excited by the idea of growing within an international premium brand, we'd love to hear from you.RequirementsA minimum of secondary education (12th Grade).Fluent English, both written and spoken.Portuguese for day-to-day communication within the company.French will be considered a strong advantage.Good computer skills and confidence using digital tools.Previous experience with CRM platforms such as Pipedrive, HubSpot or Salesforce is appreciated but not required.Availability for occasional international travel to trade fairs and customer visits.Driving licence.Most importantly, we're looking for someone with ambition, a positive attitude and the willingness to learn.What We OfferAt Celeris, we believe in investing in people.From day one, you'll receive training in our products, customer experience standards, made-to-measure process, CRM system and sales methodology.You'll work with customers from all over the world, gain international exposure through trade fairs and events, and have the opportunity to grow professionally within one of Europe's fastest-growing premium equestrian brands.You'll become part of a close-knit, ambitious team where your ideas are valued, your development is encouraged and your contribution genuinely makes a difference.Why Join Celeris?We're not simply looking for someone to fill a position.We're looking for someone who wants to build a career.If you're motivated by learning, enjoy working with people and want to help shape the future of an international premium brand proudly handcrafted in Portugal, we'd love to meet you.Built Around The Rider.