Back Office Core Team Leader

Position responsibilities:1. Lead and manage the local Back Office support team to complete the 7x24 hours network monitoring, maintenance tasks and troubleshooting.2. Responsible for the network KPI performance issue troubleshooting, analysis and improvement in the assigned core network domain.3. Responsible for customer report and presentation, responsible for the customer satisfaction.4. Technical reporting/communication with the operator on network issues, guide for typical issue troubleshooting and performance improvement, clarifying and replying questions.5. Responsible for the acceptance KPI achievement/ reports delivery under MS project scope.6. Responsible for alarm monitoring and first-aid handling, fault dispatch, escalation and closure tracking to ensure timely response and resolution.7. Responsible for shift planning and management, ensure operation procedures (SOP) compliance of the back office team.8. Responsible for team training and capability building.

Qualifications

1. At least 10 years of Core Network (CS/IMS/PS) maintenance or back office support experience in international large-scale projects.2. Proficient in Core Network product systems (e.g., MSC/MGW/IMS/HLR-VLR or CloudUSN/CloudUGW/CloudEPSN) and standard maintenance procedures.3. Proficient in Core Network KPI knowledge and troubleshooting methodology.4. High sense of responsibility, track and follow assigned issues until they are solved.5. Strong communication skills, team player.6. Loyal to the position and company; Have strong awareness of information security and protection.7. Willing to support 7x24 hours shift duty as per roster.Priority Qualification:Familiar with Core Network performance analysis and improvement.Technical report and presentation capability.Rich experience in team management and shift/back office operation management.