Back Office Executive

Glassix is looking for a detail-oriented Back Office Coordinator to support our sales operations for our physical access control systems business. The ideal candidate will manage day-to-day sales administration, coordinate between sales, accounts, and dispatch teams, and maintain accurate records using Zoho CRM and Zoho Books.Key ResponsibilitiesManage and update lead, opportunity, and customer records in Zoho CRM — tracking pipeline stages, follow-ups, and conversion statusPrepare and issue quotations, proforma invoices, and sales orders using Zoho BooksCoordinate with the sales team to ensure timely follow-up on inquiries, quotes, and pending ordersGenerate GST-compliant tax invoices and ensure accuracy of billing details (HSN codes, GST rates, e-way bills where applicable)Track order status from confirmation through dispatch and installation, liaising with the technical/installation teamMaintain updated records of AMC (Annual Maintenance Contract) renewals and follow up with clients on due datesCoordinate with accounts for payment follow-ups, outstanding invoices, and reconciliation in Zoho BooksPrepare periodic sales reports and dashboards (weekly/monthly) for management reviewHandle customer queries and coordinate with the service team for after-sales support ticketsMaintain product pricing sheets, catalogues, and documentation for the sales teamAssist in preparing tender/bid documentation as requiredRequired Skills & QualificationsBachelor's degree in Business Administration, Commerce, or related field1–3 years of experience in sales coordination, preferably in B2B/industrial/security equipment salesHands-on working knowledge of Zoho CRM and Zoho Books (mandatory)Familiarity with GST invoicing, e-way bills, and basic accounting terminologyStrong MS Excel skills (pivot tables, basic reporting)Excellent written and verbal communication in English, Hindi, and GujaratiStrong organisational skills with attention to detailAbility to multitask and coordinate across sales, accounts, and technical teamsPreferred (Good to Have)Prior experience in access control, security systems, or building automation industryExperience handling AMC/service contract renewalsKnowledge of Zoho Books' inventory module.What We OfferCompetitive salary based on experienceOpportunity to work closely with a growing team in the security/access control industryExposure to end-to-end sales operations, from lead to invoicing to after-sales