Back Office Sales Administration

Back Office Sales Administration (m/f/x)(Inside Sales & Order Processing, Strong ERP Experience Required, Engineering Background Preferred)Job Location: JLT, Cluster C, Dubai, UAEJob Type: Full-time, Monday to Friday (on-site)Salary: Competitive fixed salary from AED 8,000 per month, depending on qualifications and experienceCompanyWe are an engineering plastics manufacturer and technical partner based in Jumeirah Lakes Towers (JLT), Dubai, operating across Europe, the Middle East, and Asia. We supply high-performance thermoplastics in semi-finished and CNC-machined form to industrial customers in more than 30 countries.We are looking for a highly skilled, detail-oriented Back Office Sales Administrator who can run the complete inquiry-to-order process in our ERP system.This is not an account management or field sales role.This is a structured technical sales administration role at the core of our sales operations.You will take over customer inquiries, review them technically, obtain quotations from suppliers, prepare calculations and customer quotations, and process incoming customer orders through to internal material planning and purchasing.Job DescriptionAs Back Office Sales Administrator, you are responsible for the complete processing chain from customer inquiry to confirmed order.You take over incoming customer inquiries, review them technically, and create them in our ERP system. You research and create articles, neutralize customer drawings, prepare supplier quotation requests, review incoming supplier quotations, and prepare the calculation.You finalize the customer quotation, obtain the required internal approval, and submit it to the customer.Once the customer places an order, you review the purchase order against our quotation, create the sales order accurately in the ERP system, and release it for internal material planning and purchasing. The Purchasing team then takes over the actual supplier ordering process.You maintain delivery dates, handle complaints, and keep the system clean and accurate at all times.Strong hands-on experience across the complete inquiry-to-order cycle, from technical inquiry review and supplier quotation requests through calculation, quotation, and order processing, is highly preferred. A technical foundation such as an engineering education is a strong advantage.Precision, process reliability, and a structured working style are not optional. They are essential for success in this role.Your ResponsibilitiesInquiry Intake & Technical ReviewTaking over incoming customer inquiries and reviewing them technicallyEnsuring all relevant information is complete and accurate (items, quantities, delivery dates, specifications)Creating inquiries in our ERP systemArticle Management & DrawingsResearching and creating articles in the ERP systemNeutralizing customer drawings for supplier quotation requestsMaintaining article and master data with correct prices, conditions, and specificationsSupplier Quotation Requests & CalculationPreparing and sending quotation requests to appropriate suppliersProviding suppliers with the required technical specifications and neutralized drawings where necessaryReviewing incoming supplier quotations for prices, quantities, specifications, lead times, and commercial conditionsClarifying missing or inconsistent information with suppliersPreparing the commercial calculation as the basis for the customer quotationQuotation Preparation & SubmissionFinalizing customer quotations based on calculation and customer requirementsObtaining the required internal approval before submissionSubmitting quotations to the customer and following up on open pointsOrder Processing & Handover to PurchasingReviewing incoming customer purchase orders against our quotationCreating customer orders accurately in the ERP system and releasing them for internal material planning and purchasingEnsuring Purchasing receives all required supplier, pricing, technical, and delivery information for further executionMaintaining and tracking delivery datesComplaints & System QualityHandling customer complaints and driving them to resolutionKeeping the ERP system clean, accurate, and up to date at all timesYour RequirementsStrong, well-founded ERP knowledge and experience in article and master data maintenance. This is a core requirement for this role.Strong hands-on experience across the complete inquiry-to-order cycle, from technical inquiry review and supplier quotation requests through calculation, quotation, and order processing, is highly preferredEngineering degree (e.g. Mechanical, Industrial, or related field) or a strong technical education is preferredSeveral years of experience in inside sales, order processing, or back-office sales administrationExperience with supplier quotation requests and evaluationTechnical understanding of product structures, drawings, and specificationsExceptional accuracy and process reliability in handling sales and order-related tasksProficiency in Microsoft Office, particularly ExcelIndependent, structured, and detail-oriented working styleFluent English required; German is a plus but not mandatoryImportant NoteThis is not a coordination-only position.We are explicitly looking for candidates who:Work hands-on in the ERP system every dayCan run the full cycle from inquiry to quotation to orderMaintain data and drawings with precision, not approximatelyTake ownership of open items until they are resolvedYour BenefitsFull-time position, Monday to Friday (on-site)Fixed salary from AED 8,000 per month, depending on qualifications and experienceModern office environment in JLT, close to metro accessLong-term role with clear responsibility and development potentialApplicationIf you are an experienced, detail-oriented, and process-driven professional, we invite you to apply.Please submit your CV highlighting your relevant experience.