Bank Staff

Role OverviewAs a Bank Staff, you will play an essential to our daily branch operations and customer satisfaction. This position delivers high-quality customer service through efficient over-the-counter transactions with the detail-oriented duties of managing the loan application process from initiation to closing. You will ensure strict compliance with bank policies, lending guidelines, internal controls, and applicable BSP circulars, all while providing excellent, seamless service to clients throughout their banking and borrowing journey.Key ResponsibilitiesTransaction Processing: Deliver exceptional customer service by efficiently processing daily over-the-counter transactions, payments, and collections.Loan Application Management: Review, verify, and process loan applications to ensure all submitted documentation is complete, accurate, and meets the bank's standard operating procedures.Information Verification: Conduct preliminary verifications of borrower information, including employment history, income, and credit reports.Client Communication: Communicate proactively with clients to request missing information, clarify documentation details, and provide timely updates on their loan application status.Loan Disbursement & Records Management: Facilitate and coordinate loan disbursement transactions following approved guidelines. Prepare, organize, and maintain secure and confidential loan files to ensure a smooth handover to support loan processing activities.Regulatory Compliance: Ensure strict adherence to internal control procedures, bank regulations, and BSP circulars governing all aspects of tellering and lending operations.Operational Support: Perform additional duties as assigned by the Branch Head or Department Head to support branch efficiency.Qualifications and SkillsEducation: Bachelor’s degree in Business Studies, Administration, Management, Commerce, Economics, Finance, Accountancy, Banking, or an equivalent four-year course.Experience:At least one (1) year of experience as a Bank Teller is required.At least one (1) year of experience in loan processing or a directly related role is required.Core Competencies: Highly people-oriented with excellent communication and organizational skills to manage customer interactions and multiple loan applications efficiently.Technical Skills: Strong attention to detail, accuracy, and basic analytical skills. Proven ability to follow strict lending procedures and regulatory requirements.Professionalism: High level of responsibility, integrity, and commitment to handling sensitive and confidential financial data.Availability: Must be able to report to work in Metro Manila and start as soon as possible.