Banking Customer Service Advisor

Company Description Daythree is an award-winning business process management company focused on delivering insight-driven and innovative customer experiences. The organization specializes in Customer Experience Lifecycle Management, helping clients optimize every interaction with their customers. Daythree differentiates itself through a strong emphasis on actionable insights and continuous innovation. Team members work in a dynamic environment that values problem-solving, collaboration, and service excellence. The company offers opportunities to grow alongside leading brands and cutting-edge customer experience solutions.Role Description The Banking Customer Service Advisor is a full-time, on-site role based in Subang Jaya. The advisor will handle inbound and outbound customer inquiries related to banking products and services, including accounts, cards, transactions, and digital banking. Daily responsibilities include resolving customer issues, explaining policies and procedures, updating customer records, and escalating complex cases when necessary. The role involves maintaining high service standards, adhering to regulatory and security guidelines, and meeting performance targets such as response time, quality scores, and customer satisfaction. The advisor will collaborate with team members and supervisors, participate in ongoing training, and provide feedback to improve processes and customer experience.Qualifications Strong customer service skills, including active listening, empathy, and problem-solving abilities.Clear and professional communication skills in English; proficiency in additional languages is an advantage.Basic understanding of banking products and services, or willingness to learn quickly through training.Ability to work in a fast-paced contact center environment and manage high volumes of inquiries.Comfort with computer systems, CRM tools, and digital banking platforms; good typing accuracy and speed.Attention to detail and adherence to security, compliance, and confidentiality requirements.Positive and resilient attitude, with the ability to handle challenging conversations calmly and professionally.Prior customer service or contact center experience is preferred but not mandatory.Minimum education: high school diploma or equivalent; further education in business, finance, or related fields is an added advantage.