Banking Helpdesk Agent / Customer Verification Host

Banking Helpdesk Agent / Customer Verification HostLocation: SingaporeEmployment Type: Full-TimeLevel: Entry-Level / AssociateJob OverviewWe are seeking a professional and customer-focused Banking Helpdesk Agent / Customer Verification Host to support customers with banking enquiries, account-related assistance, identity verification, and general service requests in Singapore.The successful candidate will serve as a key point of contact for customers, providing clear and timely assistance while following established verification, security, privacy, and service procedures.This role is suitable for candidates interested in banking, financial services, customer support, or operations.Key ResponsibilitiesRespond to customer enquiries through phone, email, chat, or other approved communication channels.Provide assistance with general banking products, account services, and customer requests.Guide customers through account registration, verification, and service procedures.Conduct customer identity and information verification according to established procedures.Review customer information and supporting documents for completeness and accuracy.Follow appropriate escalation procedures for unusual or potentially suspicious requests.Assist customers with account access, service requests, and basic troubleshooting.Explain banking procedures, requirements, and service processes clearly to customers.Maintain accurate records of customer interactions and verification activities.Protect customer information and maintain strict confidentiality.Follow internal security, privacy, compliance, and customer verification procedures.Escalate complex customer issues to the appropriate banking or operations team.Monitor and follow up on outstanding customer requests.Maintain a professional and courteous customer experience.Support customer onboarding and account servicing activities.Assist with service improvement initiatives and customer feedback analysis.Meet established service quality, response time, and customer satisfaction standards.RequirementsDiploma or Bachelor's degree in Banking, Finance, Business Administration, Customer Service, or a related field is preferred.0–3 years of experience in banking, financial services, customer service, helpdesk, operations, or a related role.Fresh graduates with strong communication and customer service skills are welcome to apply.Excellent verbal and written communication skills.Strong attention to detail and ability to verify information accurately.Professional, patient, and customer-oriented approach.Ability to handle confidential customer information responsibly.Good problem-solving and decision-making skills.Comfortable working with computer systems, CRM platforms, and digital communication tools.Ability to follow established procedures and compliance requirements.Candidates must be legally eligible to work in Singapore.Preferred SkillsPrevious experience in banking or financial services.Familiarity with customer onboarding and KYC processes.Understanding of customer identification and verification procedures.Experience with CRM, ticketing, or customer support systems.Knowledge of Singapore banking and financial services is an advantage.Familiarity with data privacy and information security principles.Experience handling sensitive or confidential customer information.Ability to communicate in additional languages commonly used in Singapore is an advantage.