Beauty Center Operations Manager

Location: Riyadh, Saudi ArabiaWorkplace: LUNIA Skin & Hair CenterJob OverviewWe are seeking an experienced Beauty Center Operations Manager to oversee the daily operations of LUNIA Skin & Hair Center, a premium ladies’ skin and hair center in Riyadh.The ideal candidate will have a strong background in beauty, aesthetic, dermatology, or healthcare clinic operations, with proven experience in team management, customer experience, operational efficiency, and service quality.Key ResponsibilitiesOversee and manage the center’s daily operations and workflow.Lead and supervise reception, skin, hair, and support teams.Manage staff schedules, attendance, task allocation, and performance.Ensure a high standard of client experience and service quality.Monitor appointments, service capacity, sales performance, and operational KPIs.Ensure smooth coordination between specialists, technicians, reception, and support teams.Monitor inventory, supplies, equipment, and operational requirements.Ensure compliance with internal policies, procedures, hygiene, safety, and quality standards.Handle client concerns and operational issues professionally.Prepare regular operational and performance reports for management.Support pre-opening activities, team readiness, and implementation of operational procedures.Identify opportunities to improve operational efficiency, client experience, and overall center performance.Qualifications & RequirementsBachelor’s degree in Business Administration, Healthcare Administration, Management, or a related field is preferred.Minimum 3–5 years of relevant operational experience.Experience in aesthetic clinics, dermatology clinics, medical centers, beauty centers, or similar premium service environments is highly preferred.Previous experience in a supervisory or managerial role.Strong leadership and team management skills.Strong understanding of appointment-based operations and customer journey management.Excellent communication, organization, and problem-solving skills.Ability to manage multiple priorities in a fast-paced environment.Good command of Arabic and English.Proficiency in Microsoft Office and general business systems.Employment Type: Full-time