Bi-lingual Customer service

Company Description TForce Logistics is North America’s leader in final mile same-day and next-day delivery logistics, serving a wide range of industries. With an extensive distribution network across the United States and Canada, the company supports ecommerce, medical, financial, and B2B shipping needs with reliable, cost-effective solutions. TForce Logistics focuses on delivering efficient, customer-centered service, ensuring that every shipment reaches its destination safely and on time. The organization emphasizes that while every mile matters, the final mile is critical to customer satisfaction and business success.Role Description The Bi-lingual Customer Service role is a full-time, on-site position based in Etobicoke, ON. In this role, the team member will handle inbound and outbound customer communications in English and another language, respond to inquiries about deliveries, and provide updates on shipment status. Daily responsibilities include resolving service issues, documenting customer interactions, coordinating with operations and drivers, and ensuring accurate