Bilingual Contact Center Representative Lead

BenefitsPaid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more!Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy.

Houston, TX 77019Bilingual Contact Center Representative Lead - Job OverviewSchedule: 7:30AM-5PM | 8 HR ShiftsAt Legacy Community Health, we believe in making a difference not just in healthcare, but in the lives of our team members and the community we serve. As a Bilingual Contact Center Representative Lead, you will play a pivotal role in providing an exceptional contact experience for our patients and callers. Your passion for service, combined with your leadership skills, will help foster teamwork and create a supportive environment where everyone can thrive.Engage with our diverse community through meaningful conversationsEmpower our patients by providing them with critical information and scheduling appointmentsBe part of a collaborative team that values positivity, ownership, and commitmentEnjoy opportunities for growth, mentorship, and personal developmentHelp shape the future of healthcare one call at a timeIf you are ready to take on this fulfilling role and be a part of something bigger, we invite you to apply!Key ResponsibilitiesBe a self-motivated learner with a positive attitude and a strong sense of ownershipGreet callers warmly and gather or provide essential informationConduct outreach calls and assist patients in finding solutionsEnsure an amazing contact experience that leaves a lasting impressionHandle patient appointment scheduling and referrals with care and accuracyUtilize clear and professional language in all communicationsResearch information and resources effectively to assist callersRespond to emails and non-phone inquiries promptly and efficientlyComplete data entry and call logging tasksDemonstrate a collaborative team player attitude dailyAssist with training and coaching of Agents, providing praise and guidanceKeep the team informed about new processes and changesMotivate your teammates to improve services and identify best practicesAct as a professional supervisor in the absence of senior managementPerform other duties as assigned that contribute to team successMinimum QualificationsHigh school graduate or equivalent requiredPleasant, professional, and articulate phone voiceAbility to handle multiple incoming callers/patients, tasks and responsibilitiesStrong verbal and written grammar skillsAccurate keyboard typing, data-entry and mouse navigation skillsKnowledge of basic health care industry terminologyWorking computer knowledge of MS Windows, Email, Online/Electronic forms, and websitesBasic knowledge such as math, alphabetical or numerical filing may also be requiredMust be able to manage multiple deadline and decision making responsibilitiesBilingual English/Spanish strongly required, with the ability to read, write, interpret and disseminate informationAbout Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:Approachable & CollaborativeWe bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.Driven & CommittedWe are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.Perceptive & Thoughtful CommunicatorsWe value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.