Bilingual Customer Operations Coordinator (French Required)

Bilingual Customer Operations Coordinator (French Required)Are you a bilingual customer service professional with experience managing orders in a manufacturing, distribution, or B2B environment? Our client is looking for a Bilingual Customer Operations Coordinator to join their established team in Scarborough.This is an excellent opportunity for someone who enjoys taking ownership of customer accounts, coordinating orders from start to finish, and working closely with sales, operations, and other internal teams. The organization offers a stable environment, strong employee tenure, and opportunities to learn and grow over time.What You’ll DoIn this role, you will manage customer orders and act as a key point of contact for customers across Canada and the U.S. The position is primarily email-based, with a focus on accuracy, organization, problem-solving, and proactive customer support.Responsibilities• Receive, enter, and manage customer orders through an ERP/order management system• Respond to customer inquiries regarding pricing, product availability, deliveries, and order status• Coordinate shipments and ensure customer requirements and timelines are met• Work closely with Sales, Operations, Credit, Marketing, and other internal departments to resolve issues• Build strong relationships with customers and provide proactive account support• Maintain accurate customer and order information within internal systems• Anticipate potential order or service issues and work proactively toward solutions• Support forecasting and ensure orders are received within required lead times• Identify opportunities to improve processes and customer service• Participate in ongoing training and professional developmentWhat We’re Looking For• Fluency in French and English is required• Approximately 3+ years of customer service, order management, sales support, or inside sales experience• Experience within a manufacturing, distribution, industrial, chemical, pharmaceutical, medical device, packaging, or similar B2B environment is strongly preferred• Hands-on experience processing and managing customer orders• Experience with an ERP or order management system; JD Edwards, SAP, Ariba, or similar systems are an asset• Strong written and verbal communication skills• Excellent attention to detail, organization, and analytical ability• Comfortable working independently while collaborating across departments• Proactive, self-motivated approach - you can identify what needs to be done without requiring constant direction• Interest in learning, developing new skills, and taking on additional responsibilities over timeLocation & ScheduleScarborough, OntarioMonday to Friday, 8:30 a.m. – 4:30 p.m.The successful candidate should be comfortable working on-site during the initial training/probationary period. There may be an opportunity to transition to a hybrid schedule once fully trained, based on business needs and manager discretion.Compensation$45,000–$60,000 base salary, with potential flexibility for an exceptionally strong candidateCompany-performance-based bonus opportunityThree weeks of vacation to startGroup benefits following the eligibility periodOpportunities for long-term career growth and developmentIf you are bilingual in French and English and have experience supporting B2B customers through the complete order lifecycle, we’d love to hear from you.Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”Vacancy: This is an existing vacancy with immediate availability.