Bilingual Customer Service Representative

Company:Senior Protection – A Division of Alarm Guard SecuritySenior Protection, a division of Alarm Guard Security, has been proudly protecting Canadians for over 19 years. We are dedicated to providing innovative personal emergency response solutions that help keep our customers safe and independent. As our customer base continues to grow, we are looking for passionate individuals who are committed to delivering exceptional customer service.Position: Bilingual Customer Service Representative (French & English)We are seeking a motivated and customer-focused Bilingual Customer Service Representative who is fluent in both English and French. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we'd love to hear from you.Key ResponsibilitiesAnswer inbound customer calls and provide timely, professional assistance.Resolve customer inquiries and offer appropriate solutions.Accurately enter and maintain customer information in company databases.Create and update spreadsheets to track customer records and orders.Verify and update existing customer data to ensure accuracy.Process and maintain customer information, financial transactions, inventory records, and other operational data.Collaborate with internal teams to ensure a seamless customer experience.QualificationsFluent in English and French (spoken and written) – RequiredStrong customer service and communication skills.Excellent organizational skills with keen attention to detail.Strong analytical and problem-solving abilities.Professional, positive, and customer-focused attitude.Ability to build and maintain strong internal and external relationships.Technical knowledge or background is considered an asset.Education & ExperienceSecondary School Diploma or equivalent.Minimum 1 year of customer service experience is preferred.Previous experience in a similar role is an asset.What We Offer Competitive starting pay of $20 per hour, with higher compensation based on your skills, experience, and performance.Clear career growth and advancement opportunities.A supportive, collaborative, and casual work environment.Regular team-building activities and company events.Comprehensive benefits package, including dental, extended health, and life insurance.Flexible work schedules to support work-life balance.Complimentary on-site gym and free parking.Immediate hiring with a quick and seamless onboarding process.Job Type: Full-Time, PermanentSchedule: Monday to Friday | 8-hour shiftIf you're passionate about delivering outstanding customer service and are looking to grow your career with a company that values its people, we'd love to hear from you.Apply today and become part of the Senior Protection team!