Bilingual Customer Service Representative

Join a leading energy utility serving more than 8 million customers across multiple states and backed by 150+ years of industry experience. With approximately 8,800 employees and $48+ billion in assets, the organization is investing in resilient infrastructure, modern technology, and reliable electric and natural gas delivery while fostering a workplace focused on safety, professional growth, innovation, and operational excellence. This Houston-based opportunity offers the chance to build customer service and sales experience within a high-volume, established service organization.The Bilingual Customer Service Representative will support customers in a fast-paced, high-volume call environment, handling inquiries, promoting home service products, and coordinating service appointments. This role combines customer care with consultative sales, requiring the ability to explain product benefits, resolve billing and service concerns, process customer agreements, and identify solutions that meet individual customer needs. The Bilingual Customer Service Representative must be bilingual and currently located in the Houston area.ResponsibilitiesHandle high-volume inbound customer calls while providing efficient and accurate service.Promote and sell home service products and services through inbound and outbound customer interactions.Explain product features and benefits and recommend solutions based on customer needs.Meet or exceed established individual and team sales goals while following sales compliance requirements.Process customer purchase agreements and accurately document account and contract information.Schedule maintenance and service appointments and maintain accurate information within the CRM system.Resolve customer concerns involving purchases, installations, billing, and service experiences.Process account adjustments, payment arrangements, deposits, and other billing-related requests.Follow customer issues through resolution and maintain timely communication regarding account or service needs.Collaborate with vendors, subcontractors, field technicians, and sales representatives to resolve customer requests.Handle electric outage calls during peak call volumes and storm events based on business needs.Complete ongoing sales, product, vendor, system, and departmental training.QualificationsBilingual English/Spanish proficiency required.Must currently reside in the Houston, TX area.High school diploma or GED required.Minimum 1 year of sales experience in inside sales, phone sales, retail sales, or another direct sales environment.Experience working in a high-volume inbound or outbound call environment preferred.Experience promoting products or services and working toward measurable sales goals.Experience handling customer billing questions, account adjustments, payments, or service-related concerns preferred.Experience using CRM or customer account management systems.Ability to accurately document customer information, contracts, appointments, and account activity.Ability to support changing schedules or increased call volumes during storm and outage events.