Bilingual Customer Service Representative - Orlando, Florida US

Who are we? At AnswerHero, we've been the trusted voice behind thousands of growing businesses since 2010. We're not your typical call center, we don't do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard.If you're a compassionate communicator who values meaningful conversations and wants career, not just a job, we want to hear from you!What You'll DoAs a Bilingual Phone Operator at AnswerHero, you'll be the first voice our clients' customers hear, a role that carries real impact every single day. Your responsibilities include:Answering inbound calls promptly and professionally on behalf of our business clientsCommunicate fluently in both English and Spanish Take accurate, clear messages and relay them to clients in real time Schedule appointments and provide general client support per client instructionsFollowing client specific call-handling instructions with care and consistencyDeliver a warm, efficient, and courteous experience on every callRequirementsWhat does it take to be a part of the #HeroSquad? Fluency in both English and Spanish (verbal and written)High school diploma or equivalentStrong empathy, active listening, and professional telephone mannersAttention to detail and the ability to type accurately while on a callReliable internet and dedicated workspace to ensure a professional settingDependability consistent attendance is essential in a 24/7 operationAvailability to work at least one weekend dayBenefitsWhy You'll Love Working at AnswerHeroThorough Training Provided: No prior experience? No problem. We set you up to succeed from day oneRoom to Grow: Explore future opportunities within AnswerHero to highlight your talentsSupportive Team Environment: You'll feel connected and appreciated from day oneMeaningful Work: Every call you take has a direct impact on real businessCompetitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordinglyFlexible Setup: Remote-friendly options availableBenefits (Full-time Employees)Medical, dental, and vision insuranceAccrual based Paid Time Off (PTO) Paid federal holidays per yearCompany-provided equipmentHow to ApplyReady to become a trusted voice for thousands of businesses? Here's what to expect:Submit your application and resume onlineVideo interview typically scheduled within 5 business daysMeet virtually with our hiring teamComplete a short bilingual language assessment (English & Spanish, approximately 10 minutes)Offer and paid onboarding trainingApply now and become a Hero. We'd love to meet you.