Bilingual Intake Specialist (English-Spanish)

Solvo Global · Chihuahua, Chihuahua, Mexico

Job Title: Intake Specialist📍 Location: Chihuahua, Mexico (On-site)🕒 Availability: Must be available to work full-time within the following operating hours:

Monday to Friday | 11:00 AM - 9:00 PM ET
Monday to Friday | 12:00 PM - 10:00 PM ET
Sunday to Thursday | 10:00 AM - 8:00 PM ETAbout the RoleWe are looking for an Intake Specialist to join our team. The ideal candidate will have excellent customer service skills, strong communication abilities, and experience handling high-volume calls while providing a positive client experience.Responsibilities🔹 Handle inbound calls and online inquiries from potential clients🔹 Conduct intake consultations and gather client information🔹 Schedule appointments and assist with onboarding new clients🔹 Document case information accurately and process required paperwork🔹 Provide outstanding customer service and support🔹 Collaborate with internal teams to ensure smooth client communicationRequirements✅ Advanced English and Spanish✅ Minimum 1 year of Customer Service or Call Center experience✅ Strong communication and multitasking skills✅ Excellent organizational skills and attention to detail✅ Proficient with Microsoft Office (Word, Outlook)✅ Ability to work in a fast-paced environment📌 Apply here:📧 Email: juan.quiroga@solvoglobal.com📱 WhatsApp: +54 9 261 233-7256