Bilingual (Korean / English) Customer Service Representative - Freight Forwarding

A global Air Freight Forwarding Company from East Asia is looking for a customer service representative who can speak both Korean and English as a first language level.This position is direct hired and full-time, onsite position in the Portland Airport area.We will not be able to negotiate when it comes to language qualification for this position. You will be assigned clients who mainly speaks Korean, so your Korean language skill must be more than business level. All of the other documents for cargos to cross borders are created and written in English, so your English level must be also more than business level as well.This key role works closely with internal fulfillment, warehouse, and operations teams to ensure orders are processed accurately and customer concerns are resolved promptly. The position requires strong communication, attention to detail, and the ability to provide responsive service in both Korean and English.Responsibilities for Korean and English Speaking Customer Service Representative:● Supports daily B2C e-commerce operations and customer needs● Responds to customer inquiries regarding orders, provides shipments, delivery status, returns, and account-related requests● Coordinates order and shipment updates with fulfillment and warehouse, logistics team to quickly prepare customers' orders● Monitors customer shipment activities and assist with resolving any order, delivery, or fulfillment issues● Put data entry, and maintains accurate customer, order, and account information within internal systems● Communicates with customers via email and phone in Korean and English as needed● Supports assigned customer accounts and maintain timely follow-up on open requests● Other duties assigned by your managersQualifications for Korean and English Speaking Customer Service Representative:● Bilingual in English and Korean (required)● Strong customer service skills with a friendly and professional attitude● Proficient in Google Workspace applications● Strong attention to detail and accuracy in documentation and data entry● Strong organizational and problem-solving skills● Ability to identify issues and implement effective solutions● Reliable and able to work effectively in a fast-paced operational environment● Commitment to maintaining accurate records and data across operational processesActiv8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.We prioritize direct applicants; third-party resumes may not be reviewed.