Bilingual Medical Receptionist (Central)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.The Bilingual Medical Receptionist supports front-office operations by greeting patients, answering calls, scheduling appointments, maintaining accurate patient records, verifying insurance benefits, and collecting patient financial responsibility. This role performs daily payment reconciliation, supports financial advocacy referrals, protects patient confidentiality, and helps maintain efficient clinic flow.Greet patients, answer incoming calls, and respond to inquiries with professionalism and cultural sensitivityRegister patients according to established protocols and maintain accurate demographic, billing, insurance, and identification informationExplain medical office procedures and policies and help patients move through appointments as scheduledSchedule and coordinate patient appointments and maintain related documentationComplete insurance verification during registration by reviewing benefit details to determine patient financial responsibilityAccurately scan and maintain patients' insurance cards and photo identificationCollect copays, outstanding balances, and other patient financial responsibility during in-person and virtual checkout in accordance with Kind Clinics policies and proceduresComplete daily patient financial reconciliation, including balancing payment batches, validating deposits, completing financial sign-off procedures, and maintaining accurate financial documentationConnect patients with Financial Advocates when appropriate and complete applicable financial advocacy requirements accurately and on timeReport statistics as required; manage incoming and outgoing mail; and maintain supplies, forms, and an orderly reception areaSafeguard patient privacy and confidentiality and complete other clerical duties and office-management tasks as assignedIdentify and support processes and systems that improve clinic flowPerformance ExpectationsSchedule appointments accurately according to clinic protocols and document corrections promptlyComplete patient check-in within the clinic's established service standardVerify insurance and scan required identification and insurance cards accurately before checkoutComplete daily payment reconciliation and sign-off procedures without unresolved discrepanciesImplement approved process changes by the stated effective dateCompensationBased on the position's duties and requirements, this role has a starting hourly rate of $21.63. The initial salary will be determined by the selected candidate's qualifications and relevant experience.RequirementsHigh school diploma or GEDKnowledge of medical terminology, procedures, and diagnosesKnowledge of general administrative and clerical proceduresBasic computer skills, including experience with Windows and Microsoft Outlook, Word, and ExcelAbility to protect confidential information and follow HIPAA privacy requirementsStrong customer service, diplomacy, tact, and interpersonal communication skillsAbility to work effectively with people from diverse roles, backgrounds, cultures, and socioeconomic circumstances, including people in crisis or who may be resistant to organizational processesAbility to prioritize, manage multiple tasks, meet deadlines, and work productively with minimal supervision and as part of a teamFluency in English and Spanish, including the ability to communicate with patients in both languagesActive Basic Life Support (BLS) certification required or must be obtained before hire datePreferred QualificationsPrior experience in a medical office, healthcare, or patient-access settingWorking knowledge of electronic medical record softwareWorking knowledge of healthcare insurance and patient financial responsibilityPrior experience in a nonprofit organization or with historically underserved populationsBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (403b)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Holidays)Short-Term & Long-Term DisabilityTraining & DevelopmentParental LeaveLongevity PayApplicant InformationSubmitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advanceInformation regarding employment history as it relates to the qualifications of the position may be needed for employment verificationThe applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conductedEEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Beware of Employment ScamsKind Clinic and Texas Health Action are aware of fraudulent job offers and recruitment scams that falsely claim to represent our organization.Please note:We will never ask for payment, gift cards, or financial information as part of the hiring processLegitimate communications from our recruitment team will come from an official @texashealthaction.org email address (or other verified organizational channels)Interviews are not conducted through text message or chat appsAny employment offer will follow a formal interview processIf you receive a suspicious message claiming to represent Kind Clinic or Texas Health Action, do not provide personal or financial information. If you are unsure whether a communication is legitimate, please contact us at hr@texasheralthaction.org before responding.