Bilingual Program Manager

Bilingual Program Manager A Precious Child, Inc. is a 501(c)(3) nonprofit organization that provides children in need with opportunities and resources to empower them to achieve their full potential. A Precious Child envisions a future where every child grows up to be a secure, self-reliant, contributing member of their community.In working towards helping A Precious Child meet its overall objectives of providing resources and opportunities for children, the Program Manager is responsible for the successful execution of the Fill A Backpack, Precious Gift and giveACCESS programming. This includes program planning, volunteer management, inventory management, working with A Precious Child clients and Agency Partners, and supervision of interns and at times seasonal employees.Hours: Full-Time, Exempt, with some evenings and weekends Reports To: Community Engagement Director Areas of Responsibility: Leadership Handle conflicts or issues within the team promptly and effectively, ensuring a positive and productive work environmentMaintain open and transparent communication channels with Community Engagement and Enrichment Programs DepartmentActively listen to the concerns, ideas, and feedback of direct reports, interns and volunteers, valuing their input and promoting a culture of inclusivityDemonstrate professionalism, integrity and a strong work ethic, serving as a role model and promoting a culture of continuous improvementUphold ethical leadership standards in all aspects of leadership, ensuring that decisions and actions align with the organization's values and principlesResponsible for bringing innovative ideas and solutions to leadership and helping implement new processes when necessary Responsible for maintaining a positive and friendly demeanor even in challenging situations to sustain a welcoming and enjoyable experienceWork with and oversee interns, as neededProgram Execution:Develop and implement continuous improvement processes and changes to programming to enhance program effectiveness and efficiencyExecute training of programs to volunteers, staff, and interns Ensure all programs goals are met, including grant requirements Create and update policy procedures to create standard practices that help maintain quality, efficiency, and reliability in enrichment programsDay of event lead for all enrichment program related events. This includes but is not limited to volunteer management, event set up and tear down, trouble shooting and solving any event issuesOversee the purchasing process for program goods and non-program goods including vendor selection, contract negotiation and purchasing agreements, as well as, building strong relationships with our community vendors to increase partnership successCollaborate with fundraising staff to ensure program and donor needs are met. Collaborate with Program Impact and Partnerships team to share impact stories of programsVolunteer Management:Responsible for planning program related volunteer groups which includes strategic task planning, supervision and training volunteersCreate and execute plan for each volunteer shift to ensure a fulfilling volunteer experience Address any issues or concerns that arise during volunteer activitiesResponsible for working with the Volunteer Services team to determine volunteer needs for programsWarehouse and Safety:Ensure safety and proper use of various warehouse equipment including pallet jacks, electronic pallet jacks, and pallets Ensure safety in all areas of warehouse and all safety standards are upheld by staff, volunteers and interns Responsible for warehouse set up, cleanliness and organization during enrichment programs Adhere to organizational safety and OSHA standardsEngage in collaborative efforts with Donation Center Department to ensure mutual fulfillment of department needs including the shared space between both teams Inventory Management:Responsible for creating guides to assign value to various program goods Responsible for leading volunteer groups in counting of inventory of program goods at conclusion of programs Responsible for keeping accurate records of inventory in coordination with Programs Director Agency Partners: Responsible for planning program logistics related to Agency Partners Lead enrichment program Agency Partner meetings Responsible for distribution of goods to Agency Partners Responsible for accurate data keeping in Agency Partner Portal and other tracking tools Collaborate with Agency Partner Relations team to ensure Agency Partner needs are met giveACCESS: Lead in processing individual and group applications for assistance for educational and extra-curricular enrichment through A Precious Child’s giveACCESS programResponsible for ensuring giveACCESS grant goals and spending requirements are metLead in building relationships with activity and equipment providersLead in planning and executing sports and arts skills camps. This includes securing venues, coaches, purchasing equipment and planning day of event logistics and activitiesClient Relations: Work collaboratively with Family Services department to register clients for program events Plan and coordinate the logistics of enrichment program client distribution eventsCommunicate event details, including date, time, location, and eligibility criteria, to clients in collaboration with Family Services departmentConduct post-event evaluations to assess the effectiveness of events and identify areas for improvement Distribute client feedback surveys related to enrichment programming · Provide general support to operations team when needs arise· Other duties as assignedRequired Skills/Experience: Education and Experience:Bilingual in Spanish and English requiredBachelor’s degree in related field or equivalent experience preferred 3 years’ experience non-profit program management 2 years’ experience in effective and efficient group volunteer management or similar experience with customer serviceProblem-Solving:Strong problem-solving skills to handle and resolve issues and questions from staff, Interns, volunteers, clients and agency partners Supervision and Leadership:Experience in supervising other staff, interns and volunteers, ensuring an engaging and impactful experienceTrack record of setting ambitious goals, executing plans effectively, and achieving measurable results, while holding oneself and others accountable for performance and outcomesDiversity and Inclusion:Cultural Sensitivity: Demonstrates a high level of cultural sensitivity and awareness when working with individuals from diverse backgroundsInclusive Communication: Ability to communicate effectively and respectfully with people of various cultural backgroundsCultural Competence in Community Meetings: Effectively communicates A Precious Child’s mission in community meetings while respecting and acknowledging the cultural diversity presentCommunication Skills:External Communication: Excellent oral communication, presentation, listening, and interpersonal skills with a focus on customer service relationsBilingual Communication: Fluency in both English and Spanish is required to effectively communicate with clients and families, provide exceptional customer service, and ensure equitable access to A Precious Child's programs and services.Interdepartmental Communication: Effective communication skills to collaborate with internal teamsTechnical Proficiency:Microsoft Office Suite: Highly proficient in using Microsoft Office toolsMonday.com, Captain database experience preferred but not required Flexibility and Adaptability:Works well with timelines and deadlinesAbility to manage competing demands and handle multiple duties simultaneouslyPassion for Mission and Vision:Demonstrates enthusiasm and passion for A Precious Child's mission and vision, showcasing a genuine commitment to making a positive impact on children in needPhysical Requirements:Physical ability to lift at least 50 pounds and be physically active for extended periods Compensation: $60,000/annually based on experience, including a generous benefits package; paid time off, paid holidays, health, dental, and vision insurances, and matching contribution to a 401(k) retirement plan after meeting eligibility requirements.To Apply: Please include cover letter, resume and salary requirements. Please send all information to Jobs@apreciouschild.org. For more information about A Precious Child visit APreciousChild.org Equal Employment Opportunity: A Precious Child is committed to a policy of equal employment opportunity. The organization will not discriminate against employees or applicants for employment of any legally recognized basis including, but not limited to, veteran status, race, color, religion, sex, national origin, physical or mental disability, age, political affiliation or belief, or any other protected group status as defined by law. A Precious Child will also not discriminate against employees or applicants based on sexual orientation.