Bilingual Referral Coordinator

BenefitsPaid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more!Apply today in less than 3 minutes using your phone, tablet, or computer!Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019Bilingual Referral Coordinator - Job OverviewSchedule: 8:30AM-5PMAt Legacy Community Health, we are more than just a healthcare provider; we are a community dedicated to making a difference. As a Bilingual Referrals Coordinator, you will be at the heart of our mission, helping patients navigate their healthcare journey with warmth and compassion.Role Highlights: Be the vital link between our clinical staff and external providers, ensuring seamless referrals for our patientsWork Environment: Thrive in a supportive and collaborative team setting where your contributions truly matterImpact: Play a crucial role in overcoming financial and social barriers to care, ensuring every patient receives the support they needGrowth Opportunities: Engage in continuous learning and personal development within our dynamic healthcare ecosystemMission-Driven: Join us in our commitment to providing high-quality, affordable healthcare to the communities we serveKey ResponsibilitiesReview and process all diagnostic, specialty, and miscellaneous referral requests from clinical staffObtain patient insurance verification and authorization for referrals, scheduling appointments as neededConduct phone consultations with clients regarding their referral statusHandle prior authorization requests from clinical staff efficientlyKeep accurate records using Centricity EHRSBuild and maintain strong relationships with providers and referral sourcesAdhere to regulations for a Patient Centered Medical Home and HIPAA GuidelinesMaintain knowledge of and comply with Medicare/Medicaid regulationsEnsure proper documentation of service coordinationFollow up and complete orders for referred patientsInitiate and complete forms for provider review and signatureProvide phone contact and motivation for patients needing imaging services and preventative cancer screeningsSend reminder phone calls and letters to patientsSet and confirm medical appointments as neededParticipate in our Performance Improvement Program for care coordinationPerform other duties as assigned, contributing to the overall success of the teamMinimum QualificationsHigh school diploma or GEDOne year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experienceOne year of experience in medical assistance, referral coordinator, insurance verification, or medical prior authorizationAbility to communicate effectively, both written and orallyExcellent customer service skillsAbility to multi task in a fast paced environmentExcellent organizational skillsStrong typing and computer skillsMust be computer savvy with strong MS Office knowledge, including Word, Excel, Outlook, and Power PointProfessional written and verbal communications skillsSpanish speaking requiredAbout Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:Approachable & CollaborativeWe bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.Driven & CommittedWe are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.Perceptive & Thoughtful CommunicatorsWe value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.